Catégorie : Research

The article emphasizes the importance of ranking hotel booking channels by net contribution rather than room revenue to optimize profitability. It notes that OTA commissions range from 15% to 25%, and wholesale markups are 20% to 30%, with Booking.com experiencing higher cancellation rates compared to direct bookings. Hotels are advised to rebuild rankings, map cost…

The article explores UK consumer behaviors regarding digital technology and media usage, covering aspects such as media discovery, device usage, privacy concerns, trust in artificial intelligence, and online safety. It provides insights into how consumers interact with digital platforms and their attitudes towards emerging technologies.

In 2024, U.S. hotels’ labor costs surged to $123 billion, a 20% increase from 2019, with unionized hotels spending 43% of their revenue on labor compared to 33.5% at non-union hotels. As hotels aim for profitability with 65-70% occupancy, the focus has shifted to metrics like Cost Per Occupied Room (CPOR) and Gross Operating Profit…

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At the Hospitality Operator Forum 2026, industry leaders including Serge Trigano, Kevin Machefert, and Adrien Lanotte discussed significant topics such as Serge’s 1997 exit from Club Méditerranée, the importance of AI in the hospitality sector, and the decline in alcohol consumption among youth. Other critical issues addressed were food waste, water stress, and the need…

The article “The Week in Charts” provides data visualizations published by McKinsey & Company that offer insights into various aspects of the modern world. This week’s charts highlight topics such as nuclear energy production, quantum technology start-ups, and the application of AI in B2B pricing, providing a snapshot of key technological and industrial trends.

Costa Navarino in Messinia allocates 8% of its budget to sustainable infrastructure, achieving a 75% emission reduction in 2024 and aiming for net-zero emissions by 2050, having relocated over 7,000 olive trees and surveyed wildlife richness in 2025. The Six Senses Laamu resort’s “Fish For Tomorrow” program involved 45 fishermen in 2024, landing over 13,000…