Catégorie : Research

In July 2026, significant advancements were made in AI-driven travel booking infrastructure, with Hilton and Expedia enhancing their systems. Despite these developments, only 7% of travelers are comfortable with AI fully managing bookings, as revealed by a BCD Travel survey. Most (57%) prefer AI to suggest options while they retain final approval. This highlights a…

The “Week in Charts” series by McKinsey offers data visualizations that clarify current global changes, with recent graphics focusing on US energy sources, trade dependencies, and America’s evolving competitive edge. This week’s edition provides insights into these areas, showcasing how they influence the nation’s position in the global marketplace.

The article from McKinsey & Company discusses strategies for building an agentic organization and transforming businesses through artificial intelligence, emphasizing the need for a strategic shift to leverage AI effectively. It highlights the importance of organizational change to adapt to evolving technology landscapes, urging leaders to embrace a proactive approach in integrating AI across operations…

The California Hotel & Lodging Association Hospitality Foundation awarded over $160,000 in scholarships to 97 students from 18 colleges for studies in hotel management, tourism, and culinary arts, with San Diego State, CSU Monterey Bay, and CSU Long Beach being the top recipients. The 2026 awards gala is scheduled for November 5 at Disney’s Grand…

Alliants, a company founded by former hoteliers 17 years ago, enhances the guest experience in luxury hotels like Resorts World, Vegas by employing a digital key system that allows online check-ins, eliminating the need for front desk visits. By integrating AI with PMS and CRM systems, they focus on seamless guest recognition and personalized communication…

In a Hotel Moment podcast episode, Karen Stephens, Revinate’s Chief Marketing Officer, interviews Jeff Michael from Sage Hospitality Group about using data to drive growth in the hospitality industry. They emphasize the role of AI in personalizing guest experiences and aligning revenue, sales, and marketing for increased profitability, with Stephens bringing over 11 years of…

Women are significantly underrepresented in the tourism transport sector, comprising only 36% of aviation workers with a mere 6% as pilots, 3% in land transport, and 12% in water transport. To address this gender disparity influenced by legal, cultural, and structural barriers, and with one in five countries lacking workplace harassment protections, the UN Tourism…