Catégorie : Research
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Yearly Guest Experience Update 2026
Global & regional guest experience trendsBased on 42 million reviews from 12,000 hotels worldwide, this year’s report reveals how guest satisfaction continued to rise in 2025, even during record-breaking peak travel periods. You’ll be able to download the full report or just focus on the regional performance that matters more to you: EMEA, Americas, or APAC. Departments’ performance that matter mostSee…
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Yearly Guest Experience Update 2026
Global & regional guest experience trendsBased on 42 million reviews from 12,000 hotels worldwide, this year’s report reveals how guest satisfaction continued to rise in 2025, even during record-breaking peak travel periods. You’ll be able to download the full report or just focus on the regional performance that matters more to you: EMEA, Americas, or APAC. Departments’ performance that matter mostSee…
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Hospitality in 2026: where experience and efficiency converge
Why technology, wellness, and brand ecosystems are reshaping hotel performance and investment decisions Jan 15, 2026 The hospitality industry enters 2026 in a more stable but demanding environment, following a year of modest rate growth, softer occupancy, and persistent cost pressures. Travelers are prioritizing convenience, personal values, and meaningful experiences, while owners and operators must…
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Travel Trends Report Guide 2026
Last updated on January 14, 2026. This article has been expanded since its original publication on November 20, 2025. Earlier versions may differ from what you’re reading today.It’s that time of year when your LinkedIn feed gets flooded with reports, outlooks, megatrends, deep dives, and “future of travel” PDFs.And let’s be honest: keeping up is…
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The Modern Hotel General Manager AI Playbook and Toolkit | Terence Ronson
The Modern Hotel General Manager AI Playbook and Toolkit Why the Modern Hotel General Manager Needs an AI Playbook – Now The role of the Hotel General Manager has changed. Today’s GM is accountable for guest experience, profitability, operational resilience, and owner confidence – often with leaner teams, tighter margins, and zero tolerance for inconsistency. The traditional…
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Investment accountability shapes AI adoption in travel
Travel brands shift from experimentation to proving measurable value from AI investments Jan 14, 2026 Travel companies are increasingly investing in artificial intelligence, but the focus is now moving from early experimentation to clear accountability. As AI becomes embedded across customer-facing and operational functions, brands are under pressure to demonstrate tangible returns on investment. The…
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Welcome to the Beautiful Destinations 2026 State of Social Media in Travel Report! It’s an insight into the rapidly changing world of social media & content in the travel industry, designed to help… | Jeremy Jauncey | 17 comments
Welcome to the Beautiful Destinations 2026 State of Social Media in Travel Report! It’s an insight into the rapidly changing world of social media & content in the travel industry, designed to help travel marketers better understand the opportunities ahead of them this year. It’s based on proprietary insights from our tens of millions of…
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Gen Z Luxury Spending Shifts to TikTok | Gennaro Cuofano posted on the topic | LinkedIn
Livestream e-commerce: Cracking the code for luxury retail. The luxury market is shifting. Global sales peaked at $432B in 2023 but slipped to $419B in 2025. Customers fell from 400M post-Covid to 335–345M in 2025. 📊 Online shopping plateaued at 20%, while monobrand stores grew to 37%. 👩🎤 Gen Z wants relevance and authenticity over…
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Skift recently referenced a new mojo to be seen with Expedia in 2025 – and my industry radar was telling me the same. So, I decided to have a closer look especially on how Expedia is doing versus… | Vineeth Purushothaman
Skift recently referenced a new mojo to be seen with Expedia in 2025 – and my industry radar was telling me the same. So, I decided to have a closer look especially on how Expedia is doing versus their “favourite” rival. For years, we’ve all operated under the assumption that Booking.com owns Europe. And on…
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Why everyone is wrong about the future of search
The impact is already visible in healthcare, legal services, finance, software and education. The old funnel, a linear user-driven journey where discovery happened via search engines, followed by comparison across multiple sites and finally a visit to a brand to make a decision, has vanished.Now a person types a question into an AI chatbot, such…