Catégorie : Research

Everyone’s talking about the Michelin Key but few know the full story behind the world’s most famous rating system. 7 things you (probably) didn’t know about Michelin Here are 7 facts that might surprise you: 1️⃣ It started as a marketing tool. Back in 1900, Michelin created the Michelin Guide not for foodies but to…

From clicks to outcomes in a world of personal agents, where reliability, liability, and recovery define the moat 1: When Comparison Isn’t Enough Twenty hours. That is how long a typical person spends planning a two-week holiday. Finding a mortgage provider, taking out an insurance policy, switching energy providers or selecting mobile plan are equally…

📊 It’s here! The Q3 2025 Shiji Guest Experience Benchmark has landed, revealing the trends that are redefining hospitality around the world.   This edition goes deeper than ever with the first-ever NPS star-rating breakdown, uncovering how guest sentiment differs across hotel categories and regions.   🌎 Highlights you need to know: 🔹 Global review…

A Skift ranking of 14 major hotel loyalty programs by number of members per available room may raise questions about how the companies measure success in their increasingly popular rewards programs. When measured by members per available room, a ratio that accounts for each company’s size, Chinese giant H World Group beat its peers, with…

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