Mindblown: a blog about philosophy.
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CUSTOMER ADVISORY BOARDS Blessing or Curse?
In our modern hospitality world, where technology underpins nearly every aspect of operations, vendors and hotel operators alike are in a constant race to innovate, differentiate, and deliver seamless guest experiences. Property management systems (PMS), central reservation systems (CRS), customer relationship management (CRM), and point-of-sale (POS) solutions are no longer just tools, they’re strategic enablers.To…
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The biggest lie still being told… is that brands still mean anything. I offer an alternative solution. Everyone should build a cult. Correction… everyone needs to build a cult. There is probably… | R.J. Abbott | 50 comments
The biggest lie still being told… is that brands still mean anything. I offer an alternative solution. Everyone should build a cult. Correction… everyone needs to build a cult. There is probably no more overused word till being used in modern marketing than the word “brand.” Well… maybe with one exception… “Creative Director”… But that’s…
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Insights and Practical Steps for Hoteliers from the Sustainable EU Tourism Programme
As 2025 draws to a close, the Sustainable EU Tourism – Shaping the Tourism of Tomorrow programme is nearing its end. Over the past two years, the initiative has helped European destinations test new approaches to managing tourism sustainably: improving resource efficiency, engaging local communities, and strengthening resilience to climate and market pressures. While designed…
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You’re invited! Join us for a McKinsey Live virtual event on agentic AI and the future of travel
Register now New from McKinsey & Company This email contains information about McKinsey’s research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect…
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9 visionary keynote speakers advancing the Future of Hospitality Education at EuroCHRIE 2025
EuroCHRIE 2025, hosted by Hotelschool The Hague, brings together global educators, researchers, and industry leaders to explore the future of hospitality and tourism education. The conference highlights innovation across the sector, from AI and leadership to sustainability, future skills, while emphasising the role of education as a driver of industry innovation. From AI to regenerative…
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Workflow Automation Has Become the Hidden Lever of Hotel Performance
by Linda Girrbach – Co-Founder & Head of Hospitality Consulting at RobosizeME Hotels have entered a new operational era. Costs continue to rise across energy, labour, and distribution while expectations for speed and personalization grow sharper with every guest interaction. To sustain profitability, operations must evolve from manually driven routines to connected, automated systems that…
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Podcast alert. Again. In this episode I wanted to take a look at the evolution of leadership in hospitality. Understanding that in today’s economic context the old models of optimizing for… | Matthias Huettebraeuker
Podcast alert. Again. In this episode I wanted to take a look at the evolution of leadership in hospitality. Understanding that in today’s economic context the old models of optimizing for efficiency, stability and perfecting the systems are losing traction fast, we should build for adaptability and lead through context setting, when we move from…
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How A16z built a VC firm like a Hollywood agency | Luis Druschke posted on the topic | LinkedIn
As a venture investor, the greatest challenge lies in finding founders who can recognize and confront undefined, complex problems with honesty and determination. Most founders—whether intentionally or not—frame only the problems they can explain and solve to secure investment. Yet in reality, the most critical issues often arise from unseen or unacknowledged areas of the…
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Unilever hails progress towards becoming a ‘marketing and sales machine’
The FMCG giant will “significantly invest” in brand and marketing, as it pledges to increase absolute spend every year. Unilever’s CEO has hailed a “good” set of results as showing progress towards the company’s ambition of becoming “a marketing and sales machine”. The consumer goods business, which owns brands including Dove, Hellmann’s and Vaseline, grew…
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Yahoo Just Inked 4 Deals That Show Where Commerce Media Is Headed
Retailers want more places to sell ads.The growth of retail media over the past few years has largely come from ads that appear on retailers’ own ecommerce sites, usually manifesting as search and display formats. But there’s only so many spots where retailers can cram these onsite ads without disrupting the customer experience. That’s led…
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