Mindblown: a blog about philosophy.
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Fish Food 674: Re-imagining the corporation in the age of AI
The future of the corporation, personal super-assistants, WPP Agent Hub, Claude Code, and vibe-coding fashion This week’s provocation: A new type of organisation for a new era Alex McCann has been doing some interesting writing around the current and future state of corporate work over the past year. He wrote that well-shared (I refuse to…
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#healthcare #cio #healthit | Bill Russell | 139 comments
This isn’t a cruise ship or a tiny home, this little cubby is a $600 per night room at a Marriott property in Menlo Park. It’s a new concept that epitomizes the marriage of money, design and tech that has no grounding in the user experience. 1. Check-in kiosks. After 7 hrs of air travel…
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Deloitte’s future of hospitality report
What the 2026 outlook reveals about experience-led growth, AI adoption, and responsible operations Jan 16, 2026 The hospitality industry is entering a period of accelerated transformation driven by changing consumer expectations, economic constraints, and rapid advances in technology. Deloitte’s January 2026 report argues that traditional scale-driven growth models are no longer sufficient in a market…
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AI and the OTAs: Debating the Impact of the Shift in Technology
As AI becomes increasingly effective and efficient, the lodging industry, like all segments of the U.S. economy, has become increasingly savvy with its applications for everyday business needs. For the hotel industry, that focus takes on many aspects, including operations, consumer outreach, purchasing, social media, customer problem resolution, and reservations. While all these areas are…
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LLMs vs. Marketplaces
LLMs are on a collision course with marketplaces. The Verge calls it The DoorDash Problem:So what, exactly, is the DoorDash problem? It’s what happens when an AI interface gets between a service provider, like DoorDash, and you, who might send an AI to go order a sandwich from the internet instead of using apps and…
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2026 Kick-Off: Personal Notes And One Chart You Can’t Miss
Hey chart friends, Instead of the usual OneChart edition, I want to start the year a bit differently. With a personal note and one framework visual that took me well over 30 hours to build. But first things first. Most of you follow OneChart for a simple reason: You prefer data over opinion when trying…
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2026 Kick-Off: Personal Notes And One Chart You Can’t Miss
Hey chart friends, Instead of the usual OneChart edition, I want to start the year a bit differently. With a personal note and one framework visual that took me well over 30 hours to build. But first things first. Most of you follow OneChart for a simple reason: You prefer data over opinion when trying…
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Yearly Guest Experience Update 2026
Global & regional guest experience trendsBased on 42 million reviews from 12,000 hotels worldwide, this year’s report reveals how guest satisfaction continued to rise in 2025, even during record-breaking peak travel periods. You’ll be able to download the full report or just focus on the regional performance that matters more to you: EMEA, Americas, or APAC. Departments’ performance that matter mostSee…
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Yearly Guest Experience Update 2026
Global & regional guest experience trendsBased on 42 million reviews from 12,000 hotels worldwide, this year’s report reveals how guest satisfaction continued to rise in 2025, even during record-breaking peak travel periods. You’ll be able to download the full report or just focus on the regional performance that matters more to you: EMEA, Americas, or APAC. Departments’ performance that matter mostSee…
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139 – Global OTA Distribution Chart
How do find out where you should distribute your hotel. Perfect design is not special anymore. Expedia’s pivot. What was big at CES this year? Hello,Another week, another newsletter. The new protocol for AI and commerce released by Google and Shopify this week was quite interesting. But I do realize that this just throws all…
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