Mindblown: a blog about philosophy.
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Booking.com’s AI Takeover | Hjalte Niehorster
𝗕𝗼𝗼𝗸𝗶𝗻𝗴.𝗰𝗼𝗺’𝘀 𝗔𝗜 𝗶𝘀 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝗱𝗲𝘀𝘁𝗿𝗼𝘆𝗶𝗻𝗴 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝗶𝗲𝘀 𝘁𝗵𝗮𝘁 𝗱𝗼𝗻’𝘁 𝗮𝗱𝗮𝗽𝘁. 𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝗮𝘁’𝘀 𝗿𝗲𝗮𝗹𝗹𝘆 𝗵𝗮𝗽𝗽𝗲𝗻𝗶𝗻𝗴. Most property managers haven’t realized it yet, but Booking.com just changed the entire game. In October 2025, they launched Smart Messenger and Auto Reply. The pitch? AI generates instant responses to guest inquiries. Sounds convenient. But here’s the part they’re not advertising:…
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Did Google Just Make Travel Platforms Redundant?
Are we witnessing the possible death of big booking platforms like Airbnb, Expedia, and Booking.com? For the past two decades, the “click-through” has ruled travel. The entire industry was built on a familiar habit: a traveler searched, clicked a link, compared a few options, and eventually booked. If you wanted real-time availability or pricing, there…
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Hotels experience 95% lift in average order value when guests can book experiences online, new data shows
LONDON, 20 January, 2026 – Hotels that allow guests to curate and book experiences alongside their room reservation can increase Average Order Value (AOV) by as much as 95%, according to a new report from hotel retailing and hospitality performance platform Journey. New data reveals a shift in hotel revenue strategy. With room revenue under pressure from rising…
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💻 Cloudbeds partners with Ágora POS on January 20, 2026, in San Diego, CA, enhancing hotel operations with integrated systems in Spain. The partnership centralizes revenue, improves regulatory compliance, and ensures reliable operations. Cloudbeds, trusted across 150 countries, and Ágora, with 40 years of POS experience, aim to unify financial flows and enhance guest experiences…
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How SilverBirch Hotels & Resorts Streamlined Financial Operations with Fairmas
SilverBirch Hotels & Resorts is a leading Canadian hotel operations and asset management company, managing a diverse portfolio of full-service, select-service, and extended-stay hotels. With owned and managed properties across Canada, SilverBirch is a trusted name in Canadian hospitality. Several of its managed properties use FairPlanner and FairPayroll by Fairmas to streamline financial planning and…
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Best Marketing Hospitality Award 2025: Club Med celebrates 75 years of “Esprit Libre”
Rolled out across the EMEA region, the initiative aimed to reaffirm Club Med’s distinct positioning in an increasingly competitive hospitality landscape, while projecting a modern expression of its signature art de vivre.A clear objective: boosting visibility and desirabilityThe campaign targeted a deliberately broad and cross-segment audience: loyal guests, new or recent GMs, prospects, and also…
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To start off the year and to follow up on my article « Can We Please Not Say Hybrid, Please? » from the 2026 Hospitality Yearbook I sat with Josiah Mackenzie again for the Hospitality Daily podcast -… | Matthias Huettebraeuker
To start off the year and to follow up on my article « Can We Please Not Say Hybrid, Please? » from the 2026 Hospitality Yearbook I sat with Josiah Mackenzie again for the Hospitality Daily podcast – Exploring why hybrid is an interregnum when we need transformation, how it’s just the reign of hyper-specialization continued: defunct…
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Perfection Isn’t Luxury. Recovery Is. In luxury hospitality, perfection is a myth. The wrong dish will arrive. A room won’t be ready. Something will be missed. What separates good brands from… | Rinku Madan
Perfection Isn’t Luxury. Recovery Is. In luxury hospitality, perfection is a myth. The wrong dish will arrive. A room won’t be ready. Something will be missed. What separates good brands from great ones isn’t avoiding mistakes. It’s how they respond when things go wrong. There’s a concept called the Service Recovery Paradox. A guest whose…
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Lennert De Jong on SMACK Hospitality | SMACK Hospitality
The brand is sold, the #tech is integrated, and a new star is rising… 🏨✨ If you’re wondering what #HotelOperations will actually look like in the next few years, Lennert De Jong is already there, blueprint in hand. 🫡 In the latest SMACK episode, Florian sits down with the CEO of Another Star (and ex-citizenM…
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Lennert De Jong on SMACK Hospitality | SMACK Hospitality
The brand is sold, the #tech is integrated, and a new star is rising… 🏨✨ If you’re wondering what #HotelOperations will actually look like in the next few years, Lennert De Jong is already there, blueprint in hand. 🫡 In the latest SMACK episode, Florian sits down with the CEO of Another Star (and ex-citizenM…
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