Mindblown: a blog about philosophy.
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Towels, your new unexpected metric
It’s not often that something as ordinary as a towel makes international business headlines, but here we are. According to a recent report published in December, the global towel market is projected to reach USD 28.7 billion by 2034, growing at a solid 7% annually. What’s driving this unexpected boom? Not bathroom renovations or beach…
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#scarletthotelgroup #leadership #inspectwhatyouexpect #hospitality | Andrew Scarlett | 15 comments
I don’t need a P&L. I need 30 seconds in your lobby to know if the property has a leadership problem. This actually happened recently… I walk into the lobby. The front desk agent is sitting on a stool, doom scrolling on her phone. No eye contact. No urgency. I walk up and say, “Good…
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ChatGPT’s 4% Fee Confirms Marketplace Economics
Shopify merchants will pay OpenAI a 4% transaction fee on sales through ChatGPT’s checkout feature beginning January 26, a Shopify spokesperson confirmed to The Information. At 11 percentage points below Amazon’s typical 15% referral fee and without forced advertising spend, the platform offers the potential for organic product discovery at scale – though at volumes…
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Crestline to manage Hotel Spero in San Francisco
Crestline Hotels & Resorts has been selected to manage the Hotel Spero Vignette Collection an IHG Hotel at Union Square in San Francisco. The property has 236 guestrooms and is located in the Union Square area. The hotel is positioned within walking distance of dining, shopping and the cable car turnaround. The property is described…
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Davos 2026: Reimagining operations for resilience and growth
Optimize how you operate Davos 2026: Reimagining operations for resilience and growth Recent global disruptions have demonstrated that resilience is no longer merely defensive; it is a driver of long-term growth. Leading organizations are redefining operational performance, reconfiguring their models to drive productivity and innovation while strengthening…
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Tambourine Launches Tambourine One: Website & Booking Engine
Tambourine, the global leader in hotel marketing technology, today announced the launch of Tambourine One, a powerful new all-in-one solution that unifies Tambourine’s hotel website technology and booking engine. Designed to help hotels and resorts drive more direct bookings, Tambourine One creates a faster, more intuitive booking experience while eliminating fees that have long burdened…
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If your team is exhausted but the guest experience still feels inconsistent, it’s probably not a people problem. It’s digital fragmentation. Backed by research (I did it so you don’t have to), this… | Igor Pikulik
Customer Experience as Strategy: The New Path to Sustainable Competitive Advantage!!! Winning Through a Service-Focused Strategy: Aligning Strategy, Structure, Culture, and Accountability for Superior Customer Experience!! Customer experience is the ultimate differentiator in today’s emerging markets In an era of heightened competition, rising customer expectations, and accelerating change, organizations can no longer afford fragmented strategies…
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#airtravel #airlines #airlineindustry | Alexandra Vukolova | 61 comments
Love, hate, and the flying choices we make. It’s amazing to see that Ryanair is the 5th largest carrier worldwide by the number of passengers carried last year. As much as people like bashing Ryanair and complaining about pretty much everything, the reality is simple: people flew, fly, and will fly Ryanair as long as…
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Claude Code for Everything: Finally, that Personal Assistant You’ve Always Wanted
Everything you need to get started (no coding required) This is the first article in my series on Claude Code for Everything – work and life. Imagine a junior employee you could train to work exactly the way you want. Someone who handles the tedious, manual, soul-crushing parts of your job so you can focus…
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Three Things to Watch for Los Angeles Hospitality in 2026
Los Angeles occupancy remains below pre pandemic levels due to entertainment strikes, soft leisure demand, weak international travel, and 2025 wildfire disruptions. However, the region’s diverse economy positions it for recovery, aided by the 2026 FIFA World Cup. Entertainment production and international air travel are expected to stabilize, while ADR should grow. Prior to the…
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