Catégorie : Strategy
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#luxuryhospitality #brandstrategy #guestexperience #hospitalityleadership #hotelbrands | Oliver Corrin | 70 comments
We don’t talk about Fairmont. Which is strange, because it should be one of the loudest names in luxury. Fairmont Hotels & Resorts has iconic assets, extraordinary locations, and a heritage most brands would trade their pipeline for. Yet in 2026, it feels oddly absent from the conversation. Not criticised. Not celebrated. Just… quieter than…
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You don’t need a new you. You need a better you.
2026 is already three weeks old. Everyone started posting. And I’ve been sitting here for days asking myself a very uncomfortable question: What the hell do I write about now? We’re two years into this newsletter. Over a million views. Thousands of subscribers. A growing group of people who actually read, reply, disagree, and think.…
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Quiet Luxury Rankings: Top 10 Brands by Consumer Sentiment and Press Coverage | Malte Karstan posted on the topic | LinkedIn
Herno vs Moncler: When Luxury Is a Matter of Philosophy, Not Volume In luxury, the most interesting conversations rarely happen around who is bigger, they happen around who is clearer about who they are. A comparison between Herno and Moncler captures a tension that has been shaping the outerwear and luxury performance space for years.…
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#businessintelligence #hospitalitytech #ai | Nicolas Horvath
The question you should be asking yourself is not « Which AI should I buy? » The question is « Is our data ready to feed it? » Every hotel group CEO I talk to is asking the same question: “How do we leverage AI to drive our strategy?” The truth is most hotel groups are not ready to…
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Stop Letting Vendors Drive Your Tech Problems: A Playbook for Hospitality Operators | Sarah Stahl | 10 comments
If your tech stack feels like a group text where nobody answers the question… you’re not crazy. But you may be a hospitality operator. 😅 Here’s the pattern Charles Groce and I keep seeing: A vendor “helps” by setting up your website, forms, email, analytics, booking flow… …and before you know it, you’re living inside…
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#hotel #design #merchandise #marketing #partnerships | Christopher Breen
Hotel merch is having a moment, and everyone’s asking me the same question: How do you compete with fashion brands collabing with hotels? Fair. Staud recently teamed up with St. Regis. Everyone’s pulling references from the Ritz-Carlton collections with Late Checkout. And boutiques are getting in on it too: limited drops, designer capsules, collabs with…
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Upgrading Responsibility: AI-Enabled Roles for Hotels | Julia Karanja posted on the topic | LinkedIn
Digital transformation in hotels doesn’t start with new tech. It starts with upgrading responsibility. Most hotels already have the people they need to become AI-enabled. What’s missing isn’t headcount — it’s ownership, visibility, and speed. Here are four AI-enabled roles hotels can activate today, without changing the org chart: 1) Guest Intent Owner From Reservations,…
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Upgrading Responsibility: AI-Enabled Roles for Hotels | Julia Karanja posted on the topic | LinkedIn
Digital transformation in hotels doesn’t start with new tech. It starts with upgrading responsibility. Most hotels already have the people they need to become AI-enabled. What’s missing isn’t headcount — it’s ownership, visibility, and speed. Here are four AI-enabled roles hotels can activate today, without changing the org chart: 1) Guest Intent Owner From Reservations,…
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The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi’s strategic planning session, which reinforced the importance of bringing the right… | Jeff Bzdawka
The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi’s strategic planning session, which reinforced the importance of bringing the right people together. – No slides for the sake of slides. – No buzzwords. – Just honest conversations about what worked, what didn’t, and where we need…
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The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi’s strategic planning session, which reinforced the importance of bringing the right… | Jeff Bzdawka
The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi’s strategic planning session, which reinforced the importance of bringing the right people together. – No slides for the sake of slides. – No buzzwords. – Just honest conversations about what worked, what didn’t, and where we need…
