Catégorie : Strategy
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Disney and the shrinking American middle class
What disney’s evolution reveals about shifting consumer economics for hotels Sep 2, 2025 Disney’s transformation from a middle-class family destination to a tiered, luxury-leaning experience is more than a theme park story — it’s a case study in how American consumer markets have shifted. Once built on the idea that “Everyone is a V.I.P.,” Disney…
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The Pizza Anxiety of Gen Z and the Future of Humanless Hospitality
The Myth of the Eternal Welcome I hate to generalize about generations (yup, pun intended!), yet it is difficult to ignore that a crack has opened within the old catechism of hospitality, that choreography of handshakes and ritualized greetings passed from Jedi to padawan as if it carried the weight of eternal midichlorian truth (sorry,…
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Cloudflare’s Matthew Prince has a plan to get Google and the AI oliigarchs to pay for your content even though many are used to getting it for free. He might have enough leverage to make them.
Sixteen years ago Matthew Prince and classmate Michelle Zatlyn at Harvard Business School decided there was a better way to help companies handle hacker attacks to their websites. Prince and a friend had already built an open source system to help anyone with a website more easily track spammers. What if the three of them…
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120 – Avoiding AI slop: My rules when using AI
It’s back-to-school time again, we were all super happy to spend time with the kids. But we’re also quite happy to see them go to school again. I had deep discussions about what they learn in school, but that will be for another day. Enjoy the newsletter! Best, Martin Sponsored by Klairhaus. Support the newsletter,…
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The OG of members’ clubs is going private. If you lived in Manhattan during the aughts (I did), Soho House New York was this fantastical, mythical, sybartitic, Zelda-like hideaway that did really… | David Eisen | 11 comments
The OG of members’ clubs is going private. If you lived in Manhattan during the aughts (I did), Soho House New York was this fantastical, mythical, sybartitic, Zelda-like hideaway that did really exist but seemed verboten to normies (like me)—and even Carrie Bradshaw. I once went on a date—with a woman. It was not a…
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𝐘𝐨𝐮 𝐜𝐚𝐧’𝐭 𝐬𝐡𝐨𝐰 𝐮𝐩 𝐭𝐨 𝐚 𝐫𝐚𝐜𝐞 𝐰𝐢𝐭𝐡 𝐣𝐮𝐬𝐭 𝐨𝐧𝐞 𝐬𝐡𝐨𝐞. Boutique hotels keep asking about AIO, GEO optimization, and preparing for AI search. But here’s what I see when I… | Eduard Ruppel 爱德华 | 21 comments
𝐘𝐨𝐮 𝐜𝐚𝐧’𝐭 𝐬𝐡𝐨𝐰 𝐮𝐩 𝐭𝐨 𝐚 𝐫𝐚𝐜𝐞 𝐰𝐢𝐭𝐡 𝐣𝐮𝐬𝐭 𝐨𝐧𝐞 𝐬𝐡𝐨𝐞. Boutique hotels keep asking about AIO, GEO optimization, and preparing for AI search. But here’s what I see when I audit their websites: 12-second load times, Google Business Profiles with 21 photos, and blog sections that haven’t been updated since 2019. You want to…
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AI agents and direct bookings: A hotelier’s dream? | Arlen Ritchie posted on the topic | LinkedIn
😎 It’s the dream scenario for every hotelier right now… AI agents disrupt OTAs. Millions of travelers bypassing the OTAs and booking direct. Bye bye commissions! Hello freedom. But will AI agents choose the direct channel over OTAs any more than travelers do now? And how will Agent-to-Agent (A2A) direct bookings actually work? Pablo Delgado…
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#luxuryhospitality #guestexperience #globalluxury #hospitalityleadership #culturalstrategy #luxurydesign #brandequity | Oliver Corrin | 19 comments
The future of luxury isn’t global, it’s hyperlocal. Do you agree? Luxury in Dubai is measured in carats and skyline views.In London, it’s a whisper, not a shout. Which one is true luxury? – When I lived in London. Luxury felt… quieter. Claridge’s, The Savoy, The Dorchester, The Connaught. Hotels where the carpets are as…
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𝐁𝐨𝐮𝐭𝐢𝐪𝐮𝐞 𝐡𝐨𝐭𝐞𝐥𝐬: 𝐘𝐨𝐮𝐫 𝐛𝐢𝐠𝐠𝐞𝐬𝐭 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐨𝐫 𝐢𝐬𝐧’𝐭 𝐁𝐨𝐨𝐤𝐢𝐧𝐠.𝐜𝐨𝐦. Had a GM call me last week, frustrated about Booking. com taking 23% commission on every… | Eduard Ruppel 爱德华 | 44 comments
𝐁𝐨𝐮𝐭𝐢𝐪𝐮𝐞 𝐡𝐨𝐭𝐞𝐥𝐬: 𝐘𝐨𝐮𝐫 𝐛𝐢𝐠𝐠𝐞𝐬𝐭 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐨𝐫 𝐢𝐬𝐧’𝐭 𝐁𝐨𝐨𝐤𝐢𝐧𝐠.𝐜𝐨𝐦. Had a GM call me last week, frustrated about Booking. com taking 23% commission on every reservation. « Eduard, these OTAs are killing us. They’re the real problem. » I get why he thinks that. The commissions hurt. Watching guests book through third parties when they could book direct… it…
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Eleven Madison Park is serving meat again — what that says about veganism
So, Daniel Humm, chef and owner of Eleven Madison Park in New York City, has decided to start serving dead animals again. His restaurant is a fine-dining landmark, once named the best restaurant in the world by an organization arrogant enough to do that. Back in 2021 when Humm reopened it following the COVID closures,…
