Catégorie : Strategy
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People sometimes ask why Monocle isn’t on the big social platforms: TikTok, Instagram or Facebook. The short answer: we’ve chosen to focus elsewhere. For us, it’s about control and consistency. We’d… | Anders Braso | 205 comments
Colbert signing off somehow feels like it’s about something else than just the end of The Late Show: https://lnkd.in/ebazPX85. Isn’t this what happens when a format stops evolving? Even when the host is sharp, your production is slick and the brand is pretty loved. The problem: you can’t coast on legacy. You have to keep…
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How AI agents impact retail media networks: insights from a paper | Danilo Tauro, PhD posted on the topic | LinkedIn
The Human-AI Advantage: Driving Success on the High Street (Part 2) I want to explore how businesses—especially high street retailers—can leverage AI to thrive, boost sales, and strengthen local economies. AI can be incredibly powerful in helping us make better commercial decisions, but its true value is unlocked when paired with experience, insight, and a…
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Accenture CEO weighs in on why so many AI projects have failed with 3 red flags to watch out for
Throughout her life, Accenture CEO Julie Sweet hasn’t been afraid to throw out the playbook, and, in the age of AI, both she and her Fortune 500 clients are in the middle of another reinvention. Going into her freshman year at Claremont McKenna College, Sweet, who grew up in a middle class Tustin, Calif. family,…
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Who Killed the Narrative Podcast?
“I have a hook for your story,” a podcast producer told me as soon as I called her up earlier this summer. “Pineapple Street announced it’s going out of business today.” I’d already been reporting on the collapse of the narrative podcast industry for several weeks, talking with executives and editors and producers. Everyone had…
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Does LLM Traffic Convert Better Than Organic? A New Data-Backed Study
With the rise of large language models (LLMs) and AI chatbots, there have been a lot of claims about how these platforms accelerate the customer journey and essentially replace traditional search engines. Many people in the industry suggest that traffic from LLM referrals is more qualified and converts at a higher rate than traditional Search.…
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From Service to Experience: How Hospitality Brands Can Win in 2025
In the world of hospitality, offering “great service” used to be enough. Guests wanted clean rooms, friendly staff, and maybe a complimentary breakfast. Fast forward to 2025, and the game has changed. Today’s travelers aren’t just looking for a place to stay—they’re searching for experiences that make them feel seen, valued, and inspired. The brands…
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Budgeting for 2026: A Strategic Approach for Hoteliers
Budget season isn’t just about numbers—it’s about vision. As a hotel finance executive, I have found that success in 2026 will come down to discipline, collaboration, and clarity. Hoteliers face a marketplace defined by uncertainty: shifting demand patterns, evolving technology, rising operating costs, and persistent talent pressures. Yet, uncertainty is precisely why a strong, collaborative…
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#xotels #revenuemanagement #hotelmanagement #artificialintelligence #ai #hotelindustry #hotelstrategy | Remko West | 11 comments
The hotel industry’s AI. Can we catch up by asking the right questions? Last week, I listened to a revenue manager explain why their AI system recommended a 30% rate increase for next Thursday. The explanation took 6 minutes and involved three different dashboards. I still don’t get the reasoning behind the decision. In my…
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2 weeks with GPT-5. Enough to test. Enough to break. Enough to see what’s real. And sorry but… for hotel managers this thing is not a nice-to-have. It’s the gold mine nobody talks about. 🏨✨ I mean… | Nicolas Vorsteher | 6,628 comments
2 weeks with GPT-5. Enough to test. Enough to break. Enough to see what’s real. And sorry but… for hotel managers this thing is not a nice-to-have. It’s the gold mine nobody talks about. 🏨✨ I mean look at it: Write that perfect guest apology in 8 seconds. Read 400 reviews while you drink your…
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Hospitality is about attention to detail. This is a story about a family who arrived late at a hotel. Their son is diabetic. When they opened the fridge in the room, this is what they… | Chris MAUGHAN | 12 comments
Hospitality is about attention to detail. This is a story about a family who arrived late at a hotel. Their son is diabetic. When they opened the fridge in the room, this is what they found: Chocolate almond milk. A bowl of fresh grapes. A note: “We were expecting you.” This is hospitality. Not just…