Catégorie : Strategy

We’re killing more plants by overwatering them than by forgetting to water them at all. In fact, overwatering is the #1 cause of houseplant death 😱 We think we’re helping. We think action = progress. But sometimes, the best intention causes the worst outcome. I see the same thing happen in Revenue Management. We feel…

On the Mozart part of Riverside Luxury Cruises along the Danube with plenty to say about current trends in luxury travel. 1️⃣ Flexibility: Unlike regular ships that have structured embarkations, here guests can get on and off at nearly any port where one of Riverside’s cruises docks. This means guests can stay for 3/4 nights…

Most hotels still price rooms like it’s 1999. Excel spreadsheets pulled together last-minute. Rates adjusted by gut feel. Discounts thrown out to boost occupancy. I see it more often that you can imagine, and I believe it’s not because revenue managers/hoteliers aren’t skilled. It’s because they’re stuck in outdated systems that haven’t kept up with…

Listen to Emily Goldfischer host Kempinski Hotels CEO Barbara Muckermann for a 3-part conversation on our podcast this weekend: 1) Leadership, Legacy, and Reinvention: https://lnkd.in/g5B4JYs9 2) What’s Magical & What’s Next at Kempinski: https://lnkd.in/ghJQKcSQ 3) Elevating Women: https://lnkd.in/gmT9Q-Xj 🎧 Listen to the Hospitality Daily Podcast on Spotify or Apple Podcasts ♻ Repost this with your…

😳First I am seeing this: OpenAI #ChatGPT #ecommerce is apparently here. ▶️ My prompt was, [« Give me a list of 4 cereals widely available in the US that you’d consider ‘healthy.’] ▶️ Notice each cereal brand name is clickable. Clicking opens a new sidebar with product images, and links to Walmart & Target ▶️ Clicking…

From Rainmakers to Revenue Architects ….. As we enter budget season the role of Sales may look different in 2026, but its essence is the same: to connect, to influence, and to ensure guests don’t just book once but return again and again. The winners in this new era will be those who embrace convergence…

Why does an online check-in feel like tax season? Land in Miami at 10:30pm. Dragging bags, one hand on the phone. Six screens to complete “online check-in.” Name. Address. Credit card. Again. Reason for stay. Arrival time. Picture? Data the hotel needs, not me. Taxi. Lobby. Front desk ahead. It’s 11:15pm. Card and ID again.…

Hospitality needs to stop disrespecting marketing. (I can already feel the eye-rolls coming from the hospitality leaders 🙄) Too many hotels treat marketing like an afterthought, like one person can be an entire department. That mindset is broken and it’s costing properties real money. In hospitality you would never expect your chef to also run…