Catégorie : Strategy
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We’ve had quite a bit of attention lately. A lot of incredible people are reaching out and it feels like half the X/LinkedIn design community is playing around with our style. The other half is… | Oliver Hamrin
We’ve had quite a bit of attention lately. A lot of incredible people are reaching out and it feels like half the X/LinkedIn design community is playing around with our style. The other half is trying to figure out what makes it work. What we do isn’t technically complex or groundbreaking at all. I think…
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Welltech Leaders and the Evolution of Personalized Multimodal Guest Experiences
The worlds of health and hospitality have been converging over the past two decades, and this trend will only accelerate as now-popular modalities like red light therapy, ice plunges, fitness programs and nutritious F&B menus gain adoption across the chain scale. While the next section addresses how this opportunity intersects with IT, what’s most important…
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OpenAI just added Tripadvisor to its App SDK, deepening the hold intermediaries have on future consumer-facing channels. Hotels need to wake up. Turn off onward distribution to these AI pipelines and… | Brad Brewer
OpenAI just added Tripadvisor to its App SDK, deepening the hold intermediaries have on future consumer-facing channels. Hotels need to wake up. Turn off onward distribution to these AI pipelines and see what really happens to your demand. If you want to build something as enduring as Amazon, you have to be willing to take…
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The AI paid ad creative debate was real. I don’t think there is much of a choice anymore. Myriad tools out there, though they all kind of fail on their promise. A lack of consistency and… | David Gross
The AI paid ad creative debate was real. I don’t think there is much of a choice anymore. Myriad tools out there, though they all kind of fail on their promise. A lack of consistency and maintaining brand guardrails is still really hard and frustrating. Meta’s Andromeda update has just made that debate irrelevant. Andromeda…
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In hospitality circles, Starwood Capital Group’s Barry Sternlicht holds major swag. I don’t have to tell you that. He is repsonsible for the creation of the seminal W Hotels brand and made beds comfy… | David Eisen
In hospitality circles, Starwood Capital Group’s Barry Sternlicht holds major swag. I don’t have to tell you that. He is repsonsible for the creation of the seminal W Hotels brand and made beds comfy again with the Westin Heavenly Bed. He created Starwood Hotels & Resorts and led it for 10 years before ceding leadership…
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In Marriott’s Q3 earnings call today, CEO Anthony Capuano shared something easy to miss but points to a big opportunity: “The ability to search our portfolio through passions as opposed to simply a… | Hospitality Daily
In Marriott’s Q3 earnings call today, CEO Anthony Capuano shared something easy to miss but points to a big opportunity: “The ability to search our portfolio through passions as opposed to simply a geographic search… So rather than saying I want to go to Costa Rica or Hawaii, I may search surfing options.” Savvy observers…
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After over a decade of working with tourism boards, airlines and hotels around the world, I’ve learnt this one thing above all others. Behind every brand redefining how travel is marketed, a CMO is… | Jeremy Jauncey
After over a decade of working with tourism boards, airlines and hotels around the world, I’ve learnt this one thing above all others. Behind every brand redefining how travel is marketed, a CMO is pushing the boundaries of creativity, data and storytelling. These five CMOs are leading the change: 1. Kara Wallace, CMO at Royal…
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Walk into any modern hotel and you’ll encounter the industry’s great contradiction: hospitality, fundamentally a human-to-human business, has become dominated by screens.Guests tap tablets to order… | mathias coudert
Walk into any modern hotel and you’ll encounter the industry’s great contradiction: hospitality, fundamentally a human-to-human business, has become dominated by screens.Guests tap tablets to order room service, swipe through kiosks to check in, and scan QR codes to view menus. These screens exist because hospitality’s core tasks remain stubbornly manual. Checking reservations, processing check-ins,…
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Beyond Price: The Future of Hotel Upselling and Cross-Selling
In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing…
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An artist who drives hotel bookings
Hey 👋 You’ve just opened Hotel Nuggets, a not-boring newsletter for hoteliers. Today’s edition: 👀 An artist who drives hotel bookings 🟢 Whatsapp Business button ✍️ Catch reviews while the emotion is fresh 🎬 Your Reels like mini movies #1 An artist who drives hotel bookings Reset Hotel in Joshua Tree 🌵 just nailed what every hotel dreams of: creating…