Catégorie : Strategy

The 2026 travel trend reports have started flooding in (and it’s not even December). Keeping up is nearly impossible. So let me save you a few hours of scrolling. I read and assessed the first dozen 2026 travel outlook reports and mapped the eight major ones into a simple framework to evaluate insight quality (not…

A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into a pre-purchase routine. So once they buy it, the work should be over. But sometimes it’s not. Something goes wrong, or the customer may have a question.…

The holiday rush is here, and last-minute bookings don’t have to mean missed opportunities. This week, we’re featuring a webinar from our series, Hotel Moment Deep Dive, with Angela Berkey, Senior Director, Reservation Sales & CRM, CoralTree Hospitality, and Revinators Anisha Yadav, VP Customer, and Melissa McMullin, Product Marketing Manager. You’ll hear smart strategies for…

The hospitality industry is at a crossroads. On one side are the hotels that built this industry. Independently owned properties shaped by history, family, creativity, and a genuine love of hosting people. On the other side is a fast growing wave of corporate concepts dressed up to look boutique. They are designed to feel local…

Member of the Royal Institute of Chartered Surveyors, Sylvie Bergeret, Head of Research at MKG, has nearly 25 years of experience in the hotel market. She shares her insights with us on the current mindset and outlook for hospitality investment. Post Views: 23 Please click here to access the full original article. Total 0 Shares

Cayuga Hospitality Consultants Panel: Modern Commercial Strategy in Tricky Times — Photo by Cayuga Hospitality Consultants During the Cayuga Hospitality Consultants Annual Conference 2025 in Scottsdale, Rick Blackburn, Founder of brn solutions and Cayuga Hospitality Consultant moderated these exceptional panelists: State of the Hotel Industry & Commercial Strategy Q: Commercial teams are under pressure with…

This article is the first installment in The Implementation Playbook, a new Shiji Insights series examining the realities of hotel PMS implementations. Across five parts, the series will explore the leadership behaviors, operational structures, and on‑property practices that determine whether a technology rollout succeeds or struggles. This first article focuses on the foundational mistakes hotel…

McKinsey & Company just admitted the quiet part out loud: the traditional consulting business model is collapsing with AI as the accelerant. And rivals are scrambling to keep pace. Business Insider reports that 25% of McKinsey & Company’s global fees now come from outcomes-based pricing, not billable hours. That’s a direct challenge to the old…