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During Amazon’s fourth quarter earnings call this month, CEO Andy Jassy was asked about horizontal AI agents—ChatGPT, Gemini, Copilot, Perplexity—encroaching on shopping. His response was telling: “These horizontal agents don’t have any of your shopping history, they get a lot of the product details wrong. They get a lot of the pricing wrong.” Jassy was…

I have written eight of these guides since ChatGPT came out, but this version represents a very large break with the past, because what it means to “use AI” has changed dramatically. Until a few months ago, for the vast majority of people, “using AI” meant talking to a chatbot in a back-and-forth conversation. But…

When people talk about reindustrializing America, they usually focus on labor costs or geopolitics. But a bigger problem is hiding in plain sight: American metal mills are slow by design. If you buy rolled aluminum or steel tube in the U.S., lead times of 8 to 30 weeks are normal. Most buyers can’t even purchase…

Before AI, human writing at Amazon was sacrosanct. The company began each big meeting with six-page narrative describing the product or feature, typically written by the project lead, read in silence before anyone spoke. The writing’s purpose was to crystalize thinking and anticipate every scenario. Powerpoint, the enabler of logical leaps, be damned. “The document…

While most brand leaders are integrating AI into their apps, agents are moving into messaging. These are not the same strategy. Elyse Betters Picaro / ZDNET You might have read about Peter Steinberger in your feed last week. The AI developer who got sued over his product’s name and then sold to OpenAI. You probably…

Breaking: Harvard just released their complete AI and prompting course. For free. No paywall. No catch: This is education that was behind closed doors for decades. Now anyone can access Harvard-level AI training: 1/ Introduction to Generative AI: ↳ Foundation concepts you need to understand first. ↳ Sets the stage for everything that follows. 🔗…