Hospitality is about attention to detail.
This is a story about a family who arrived late at a hotel. Their son is diabetic. When they opened the fridge in the room, this is what they found:
Chocolate almond milk.
A bowl of fresh grapes.
A note: “We were expecting you.”
This is hospitality.
Not just heads on beds or revenue per night.
It’s about care.
It’s about details.
It’s about trust.
Revenue, retention, referrals — they all follow when you deliver on hospitality.