Catégorie : Strategy

I spent 25 years building hotel tech and had 2 exits. Now I’m building new products with AI, and I’ll show you how to develop AI superpowers in …

In the article “What Guests Really Want From AI in Hotels (And Why GMs Should Care Now)” by Are Morch, published on January 7, 2026, the key point is that while AI technology is increasingly being integrated into hotels, guests primarily seek enhanced service quality rather than AI itself. Hoteliers and General Managers acknowledge AI’s…

By Terence Ronson 1. The study that named the problem On 17 September 2026, Twilio released the Asia-Pacific cut of its 2026 Customer Insights Series — …

Branded residences, combining private ownership with hotel-quality services, are rapidly growing, transforming global real estate. From under 350 developments a decade ago, they are projected to exceed 900 by 2025, with 835 more expected by 2032, according to DTM Global Consulting. Dubai leads with 31% of projects, followed by Miami and NYC. Affluent investors purchase…

Consumer adoption of AI is significantly impacting the travel industry by reshaping pre-trip processes. Travel operators must adapt quickly to avoid disintermediation, focusing on AI-driven content optimization, seamless direct bookings, and personalized experiences. AI’s influence is growing, with traffic from AI platforms like ChatGPT rising sharply. Operators should redefine strategies to maintain market position as…

By 2026, the hospitality industry will have fundamentally transformed its operations, driven by robotics and automation to address chronic labor issues. The global hospitality robots market is projected to reach USD 1.84 billion by 2030, with a CAGR of 24.72% from 2025. Key areas of automation include logistics, cleaning, and administration. As repetitive tasks are…

The Global Business Travel Association (GBTA) Convention 2026 reflected a “cautiously optimistic” outlook toward business travel amidst geopolitical uncertainties and rising costs. Companies prioritize smarter, safer, and more purposeful travel rather than abandonment. Discussions highlighted travel managers’ increasing selectivity in hotel programs, the importance of data-driven decisions, and the role of AI in analyzing travel…

The Hilton Garden Inn Savannah Airport, managed by Newport Hospitality Group, exemplifies exceptional hotel service through personalized guest interactions and empowered staff. Recognized by Hilton for its outstanding guest-experience scores, the hotel exceeds peer benchmarks in service and cleanliness. General Manager Angela Agan credits a culture of accountability and celebration of service excellence for this…