« Doomsday Trolley »
Most hotels have manuals on “what to do when systems go down” — power outages, network failures, major tech glitches. But manuals don’t help much when chaos actually hits.
Just a thought that crossed my mind today
What if hotels had a “Doomsday Trolley”?
A mobile, ready-to-deploy setup with: UPS-powered POS/PC/tablets and a working screen
Digital check-in and order-taking forms (printable on demand)
Built-in printer
Credit card machines
5G router with secure Wi-Fi
POS with KOT/BOT & check printing
A stack of backup room keys ready to use
For cloud PMS / POS hotels, this could mean continuing operations almost immediately.
For on-premise environments, it provides structure, last available reports, and a controlled way to operate during downtime.
Not saying this eliminates disruption but it could reduce panic, protect revenue, and give teams something real to rely on when everything else is down.
This is just a thought from my mind.
Curious to hear others’ views:
Is this necessary operational resilience?
Or is it over-engineering for rare scenarios?
Would love to hear different perspectives.
#HospitalityTech #HotelOperations #OperationalResilience #BusinessContinuity #GuestExperience #ITLeadership #HotelLife #CIO #CTO #DigitalTransformation