The most expensive thing in hospitality isn’t bad service.
It’s guest data that goes absolutely nowhere.
As a Product Manager at dailypoint™, I see this pattern all the time: Hotels collect endless data, but only a tiny fraction ever makes it to the guest in a meaningful way.
That’s why I created the infographic below — it shows the journey from data chaos to “Oh wow, they remembered me.”
Because here’s the uncomfortable truth:
Data isn’t valuable. What you build with it is.
A few examples from real hotels that nailed it:
💛 A returning guest gets the pillow they prefer — without asking
💛 Housekeeping adjusts workflow because the guest always arrives early
💛 F&B suggests dishes based on past choices — not guesswork
💛 Spa offers something relevant… not the same 6-page menu
None of these require AI magic. They require clean data, a unified profile, and a product that turns signals into action.
This is literally the lens I use every day when designing features:
Does this help hotels avoid a déjà-vu failure… or create a déjà-vu delight? (Yes, I keep using that phrase.)
Now I’m curious, and this is where the comments become gold:
👉 Where do most hotels get stuck in this pipeline?
Raw data? Sorting? Profile? Segmentation? Action?
And be honest, are you still secretly stuck at Step 1? 😄
#HotelTech #CRM #ProductManagement #GuestExperience #DataDriven #Hospitality #Personalization #dailypoint