Étiquette : HospitalityToday

Contact Center leaders focused on flexible QA, balancing service and revenue, agent growth, staffing solutions, and AI-driven efficiency Feb 3, 2025 During a HSMAI Contact Center SIG session, industry leaders from organizations like Hershey Entertainment, Accor, and IHG discussed strategies for optimizing contact center operations. Key topics included: Flexible QA practices: Moving from rigid checklists…

Rising travel costs, advancing technology and evolving traveler expectations are redefining how business travel is planned and executed Jan 27, 2025 One concept encapsulates the future of business travel: the need to « travel smarter. This principle represents a shift toward purpose-driven travel, personalized experiences and sustainable practices, all while delivering a measurable return on investment…

By analyzing emerging trends and cultural shifts through first-party data, the Tripadvisor Trendcast provides a valuable roadmap for industry leaders Jan 27, 2025 Based on Tripadvisor’s global insights, the Trendcast draws on search, booking and behavioral data, as well as user-generated content from over one billion reviews and posts on the platform. From « Beauty Voyagers »…

However, the country’s ADR and RevPAR growth rates were at their lowest since the declines of 2020 Jan 27, 2025 The U.S. hotel industry reported record-high average daily rate (ADR) and revenue per available room (RevPAR), but the country’s growth rate was its lowest since the declines of 2020, according to CoStar’s 2024 year-end data.…

Based on more than 360 million verified customer reviews, these awards recognize travel partners that consistently deliver exceptional hospitality and service Jan 27, 2025 In 2025, a record-breaking 1.71 million partners are being recognized, an 16% increase compared to the year prior. This includes 1,711,539 accommodations, 1,329 rental car companies and 124 taxi providers. Key…

Even with a successful connection to a Global Distribution System (GDS), many hotels struggle to secure corporate bookings Jan 27, 2025 Simply being on a GDS does not guarantee visibility or preference among corporate travel bookers. In a competitive marketplace where corporate clients and travel managers have countless options, it takes more than just presence…

BI tools have become essential for revenue managers looking to optimize operations, improve guest satisfaction, and maintain a competitive edge Jan 27, 2025 By transforming data into actionable insights, business intelligence (BI) tools empower hotel managers and staff to make informed decisions, optimize operations, and achieve long-term profitability. Whether it’s tracking key performance indicators (KPIs)…

Google Business posts are an easy and flexible way to promote your hotel’s events, offers, and features Dec 6, 2024 Google Business Posts can cover a variety of topics, with post types including “Events,” “Offers,” and the open-ended “Update.” These posts appear as part of your hotel’s Google Business Profile listing, showing in both Maps…

Welcome guests to your hotel website with engaging fall promotions that drive bookings and create memorable seasonal experiences Oct 31, 2024 As fall arrives and the leaves turn to gold and brown, it’s the perfect time to revitalize your direct booking channels to coincide with nature’s transformation. Embrace the cozy atmosphere of the season with…

The Amsterdam headquarters of Booking.com, was vandalized and severely damaged overnight between Sunday night and Monday morning Oct 8, 2024 Booking.com said it was working to clean up the damage at the entrance to the building. « We were shocked by the state of our office this morning and our first priority is the safety of…