Étiquette : Flipboard – HotelMarketing

Even as AI captures attention and imagination, there are still some simple ground truths we face in hospitality, both from the underlying systems and from a training and guest experience design perspective. The X’s and O’s. I recently stayed at a hotel that is part of a large, global, multi-brand hotel. I have lifetime elite…

What does Hospitality Leadership look like at the highest level? The Legendary Javier Cano, AGM for The Ritz-Carlton Hotel Company, L.L.C. leading the Ritz-Carlton and JW Marriott at LA Live is the embodiment and epitome of true hospitality. 8am in the morning, ordering a cup of coffee to hand deliver to a customer. Supporting the…

Search transformed dramatically in 2025. Learn about the biggest changes in SEO & AI search, including my observations, hot takes, and thoughts about where search is headed in 2026.2025 marked my 15th year working in the SEO industry, and it was easily the most volatile year yet. We faced an industry-wide identity crisis triggered by…

OpenAI created a lot of hype around hardware last year after it acquired former Apple design head Jony Ive’s startup io. While the company is tight-lipped about the upcoming product, OpenAI Chief Global Affairs Officer Chris Lehane said in an Axios-hosted panel at Davos the AI startup is on track to announce its first hardware…

🚀 For years, this is how I’ve visualized the Hotel Tech Stack. A perfect map where tech doesn’t just support the business, it drives it. We’ve turned data into a live tool so you can visualize your own ecosystem, too. The modern Revenue Manager is no longer a pricing role, RMs are a System Architect.…

Essays on experiential and hospitality design as a force for transformation; from hotels and festivals to destinations and live activations.By Sylvester Lindemulder · Launched 2 months agoSubscribeBy subscribing, I agree to Substack’s Terms of Use, and acknowledge its Information Collection Notice and Privacy Policy.No thanks

The Quick Service Restaurant (QSR) industry is no longer being reshaped by menu trends alone – it’s being redefined by technology. From the way orders are placed to how brands interact with customers and optimise kitchen operations, digital innovation is becoming the differentiator between businesses that scale and those that stall. Here’s how tech is…

Hotels love to complain about OTAs. But here’s what I see… Most of them have done nothing to earn independence. Every week I hear the same things: – “OTAs take too much commission.” – “They control our pricing.” – “They make the rules.” And yet… – The website hasn’t been meaningfully improved in years -…

My First Hotel Job High school was ending, and my father encouraged me to find a summer job. I was 15 years old. I took the bus downtown. My journey ended at the Quality Inn. The employment office was located on a lower level. The HR Manager was Marcel. Weighing 300+. Wearing a shiny suit,…

Google just introduced the Universal Commerce Protocol (#UCP), a new open-source framework designed to let #AIagents handle the entire #shopping journey — built alongside major retailers like Shopify, Walmart, Target, and Etsy. The details: UCP creates shared infrastructure for AI systems to manage product discovery, checkout, and post-purchase support across different platforms and agents. Google…