Mindblown: a blog about philosophy.
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Voice AI or Chat AI? if you have to choose, choose both! Here’s why: It’s 11 PM. A guest’s flight just got rerouted. They need a hotel room tonight. They find your property online. Call to book. It… | mathias coudert
Voice AI or Chat AI? if you have to choose, choose both! Here’s why: It’s 11 PM. A guest’s flight just got rerouted. They need a hotel room tonight. They find your property online. Call to book. It rings. And rings. Voicemail. They call the next hotel. Someone answers. They book there. You never knew…
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Navigating Stagnation: The New Normal for Hotels
The post-pandemic glory days of soaring ADR are in the past, and the mood at ALIS 2026 was one of pragmatic survival. As the industry gathered in Los Angeles for the Americas Lodging Investment Summit (ALIS), STR’s Vice President of Analytics Isaac Collazo, Kalibri Labs’ Chief Executive Officer Cindy Estis Green, and Phocuswright’s Senior Vice…
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9 years ago, just five weeks into this administration’s first one, I wrote a piece for Time titled “It’s Time for Every Brand to Pick a Side.” 9 years later, just one year into this second one… | Seth Matlins | 75 comments
9 years ago, just five weeks into this administration’s first one, I wrote a piece for Time titled “It’s Time for Every Brand to Pick a Side.” 9 years later, just one year into this second one, both the headline and the urgency implicit in it are truer now than then. This isn’t about partisanship…
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More time for guests: the impact of seamless technology at Sunborn London
Located at Royal Victoria Dock beside ExCeL London, Sunborn London is the UK’s only luxury yacht hotel, offering waterfront views across the historic Royal Docks and an experience tailored to celebratory stays such as birthdays, anniversaries, and proposals. Delivering five-star service aboard a docked yacht presents unique operational challenges, from tight physical spaces to complex…
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I walked out of FITUR last week with one overwhelming conclusion: the way travellers discover and book is changing faster than the industry realises. The data speaks for itself: ~55% of travellers… | Juan Destribats
I walked out of FITUR last week with one overwhelming conclusion: the way travellers discover and book is changing faster than the industry realises. The data speaks for itself: ~55% of travellers now use ChatGPT or AI-based apps to plan their trips ✈️ They are no longer opening multiple tabs or clicking through filters. They…
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Mark Owens on Colliers International and the New Economics of Hotel Deals
Colliers International is a global real estate services firm, but in hospitality it increasingly functions as a strategic translator between owners, lenders, and shifting traveller demand. In this Brand Insiders conversation, Mark Owens, Hospitality Practice Group Leader and Vice Chairman at Colliers International, explains how the firm “span[s] the gamut” of hotel advisory, from investment…
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The Airport Retail Gap | Giuseppe Vulduraro
How are Brands and Retailers leaving 15% revenue on the table? 📊 9.5 billion passengers. 3% higher than pre-pandemic levels. But airport retail sales? 13% below 2019. This gap fascinates me. And at E23, it’s the gap we solve every day. The solution isn’t one technology. It’s an ecosystem. Spatial intelligence from Outsight. Terminal-wide movement…
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Matt Damon claims Netflix wants movies that repeat plot points because ‘people are on their phones’
Actor Matt Damon claimed that Netflix requests that its films reiterate the plot “three or four times” in scenes to accommodate viewers on their phones. Damon and his longtime friend and fellow actor Ben Affleck joined the “Joe Rogan Experience” on Friday to promote their new film “The Rip,” which premiered on Netflix that same day. While…
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A Reflection on SEO, GEO & AI Search in 2025
Search transformed dramatically in 2025. Learn about the biggest changes in SEO & AI search, including my observations, hot takes, and thoughts about where search is headed in 2026.2025 marked my 15th year working in the SEO industry, and it was easily the most volatile year yet. We faced an industry-wide identity crisis triggered by…
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