Mindblown: a blog about philosophy.
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Reflecting on the Evolution of Hotel Technology: A Journey from 2015 Onward
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L’audace ouvre les portes que personne d’autre ne pousse
Tous les intervenants du Hospitality Operator Forum n’ont pas choisi la voie facile mais celle semée d’embuches et de surprises qui les a conduits là où ils sont aujourd’hui. Travailler dans le secteur de l’hospitalité c’est faire face et s’adapter. Que ce soit dans les hôtels ou plus largement quand une crise survient. Ce qui…
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AI Chat Interfaces Drive Nearly 2% of Web Traffic for Walmart and Target, Highlighting Rapid Growth
The article highlights that AI chat interfaces are currently responsible for almost 2% of web traffic for major retailers like Walmart and Target, emphasizing the significance of their rapid growth rather than the mere percentage of traffic. This technological integration reflects a broader trend of digital transformation in retail, indicating a shift toward more interactive…
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Revinate Unveils AI-Powered Call Scoring and Chat Tools for Hospitality at HITEC 2026
Revinate has launched AI-powered automated call scoring and chat tools for the hospitality industry, boasting a 96% accuracy rate. These innovations were unveiled at HITEC 2026, aiming to enhance customer service and operational efficiency in hotels.
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Marie-Isabelle Gruson , Adagio : « La réparabilité devient un levier opérationnel et économique »
Chez Adagio, la RSE s’incarne désormais dans des arbitrages très concrets, au croisement des achats, des opérations et de l’expérience client. Avec le partenariat structuré avec Darty Pro, le groupe introduit une logique industrielle autour de la réparabilité des équipements, pensée comme un levier de performance globale.
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Symon(e) by Adonis sort de ses esquisses et présente ses chambres témoins
Dans l’entretien qu’il nous a accordé en février dernier, Laurent Sablayrolles, le fondateur de 10-LS, nous décrivait avec enthousiasme la naissance de Symon(e), un nouveau concept hôtelier, développé avec l’opérateur Adonis Hôtels dirige par son ami Pascal Bataillé . La gestation se porte bien. Deux chantiers à Poitiers et Roissy sont bien engagés avec une présentation…
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Tom Kerridge’s 10% VAT Campaign Gains Momentum as Bristol’s Hospitality Industry Faces Economic Challenges
Tom Kerridge’s campaign, supported by the Bristol Hoteliers Association, advocates for reducing the VAT rate to 10% for the hospitality industry; it quickly amassed over 100,000 signatures. Despite a 3% rise in hotel occupancy in Bristol in 2026, average room rates fell and operating costs increased by 3% to 13%, challenging profits, although June’s events…
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How AI is Revolutionizing the Future of Marketing: Streamlining Strategies and Enhancing Brand Identity
AI is increasingly believed to simplify marketing by automating processes, allowing marketers to upload guidelines, define tone of voice, and incorporate branding elements like logos easily. This advancement aims to streamline marketing efforts, reduce manual tasks, and enhance personalization by efficiently processing and analyzing data.
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Can Major Hotel Chains Rediscover Their Soul Beyond the Balance Sheet?
The article by Chris Dong in Travel + Leisure questions whether big hotel brands can maintain the unique soul and character of boutique hotels after acquiring them. It highlights the challenge these brands face in balancing the individuality of such properties with the standardized, profit-driven approaches typical of large corporations.
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Balancing AI Innovation and Human Touch: Addressing Employee Turnover in the Hotel Industry
The article discusses the challenge of high employee turnover in the hotel industry despite advancements in AI technologies that enhance pricing and operational efficiencies. It emphasizes that while AI can improve profit and loss metrics, it cannot address the underlying human factors contributing to employees’ decisions to leave.
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