Mindblown: a blog about philosophy.
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#experience #customer #hotel | Holly Joint | 222 comments
First impressions count. This is my view at the reception of a spa at a five star hotel. The back of a Lenovo monitor and dangling cables. This is a lovely place, it smells and looks beautiful. And I know I will have a sublime experience. But it shows that the staff haven’t sat in…
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#hospitality #luxury #brandexperience #destinationthinking #china #futureoftravel | Gary M. Rosen | 13 comments
Why is luxury retail teaching hospitality how to create destinations? I recently read a meaningful article about Louis Vuitton’s newest flagship experiences in China — and honestly, I found them both inspiring and a little mind-boggling. Because while luxury retail has fully embraced the idea that stores must now be destinations, much of the global…
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Web Design Trends to Expect in 2026
2025 was a year of experimentation. AI made its way into everyday workflows, bold minimalism set the tone for cleaner design, micro‑interactions brought sites to life, and 3D previews gave a taste of the future. Those ideas felt fresh a year ago. Now, they’re simply expected. As we step into 2026, the focus is shifting.…
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Look back at some of our recent charts
The Week in Charts AI at work, women’s health in Canada, and more Share this email Thanks for reading The Week in Charts as we aim to provide you with visuals to help explain a changing world. Now the data shows that it’s time for a short…
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Our crystal ball: What is in store for 2026? 1. AI: The ‘blabbing’ is non-stop. But what are you doing about it? If you are an owner or a GM, ask your team to put together an action plan… | Larry Mogelonsky, P. Eng.
Our crystal ball: What is in store for 2026? 1. AI: The ‘blabbing’ is non-stop. But what are you doing about it? If you are an owner or a GM, ask your team to put together an action plan. Excuses will not do. 2. Wellness: If all your spa does is massages, you are so 1990s! The…
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Our crystal ball: What is in store for 2026? 1. AI: The ‘blabbing’ is non-stop. But what are you doing about it? If you are an owner or a GM, ask your team to put together an action plan… | Larry Mogelonsky, P. Eng.
Our crystal ball: What is in store for 2026? 1. AI: The ‘blabbing’ is non-stop. But what are you doing about it? If you are an owner or a GM, ask your team to put together an action plan. Excuses will not do. 2. Wellness: If all your spa does is massages, you are so 1990s! The…
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Our crystal ball: What is in store for 2026? 1. AI: The ‘blabbing’ is non-stop. But what are you doing about it? If you are an owner or a GM, ask your team to put together an action plan… | Larry Mogelonsky, P. Eng.
Our crystal ball: What is in store for 2026? 1. AI: The ‘blabbing’ is non-stop. But what are you doing about it? If you are an owner or a GM, ask your team to put together an action plan. Excuses will not do. 2. Wellness: If all your spa does is massages, you are so 1990s! The…
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Reach buyers ready to spend with non-endemic advertising | Rory Sutherland | 17 comments
Why top brands target travellers (and why you probably should too). The late, great Jeremy Bullmore once told me that he believed that if you could sell a brand to a couple on their honeymoon, you might well win two customers for life. One of the delightful quirks of human behaviour is that people are…
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Hospitality.today™Top 50 of 2025
This is the final Hospitality.today newsletter of 2025. Thank you for reading, sharing, and supporting the publication throughout the year. This edition looks at the 50 most-read Hospitality.today articles of 2025 and what they reveal about the year and the choices facing hoteliers in 2026. Across the top 50 articles, several clear themes emerged: AI…
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The Hotel Media Review of 2025 – Zeitgeist of the Hotel Industry — Soler & Associates | Marketing Hotel Technology
Booking.com held onto the number one spot for the third year in a row, and at this point it’s hard to call that anything but structural dominance. The recurring themes in headlines were remarkably consistent:Relentless product expansion, especially around AI-driven trip planning and searchControl of demand, positioning Booking as the discovery layerPressure on hotels, particularly…
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