Catégorie : Strategy

AI extending human, how AI is changing jobs, ChatGPT for business, WPP’s 30,000 AI agents, how social media has evolved, and what we lose with AI art. This week’s provocation: On amplifying human capability through AI There’s something very attractive about the idea of ‘superagency’, the emerging concept that sits at the intersection of AI,…

Imagine a hotel company that doesn’t rely on a Frankenstein-esque business model cobbled together from a franchise, a management company, and a brand – each with their own agenda, their own KPIs, and absolutely zero alignment. Imagine instead a sleek, modern, hospitality-first, customer-centric organization that actually makes sense. So yes, that’s what the Hotel Company…

Amazon kept getting complaints – but the executive team didn’t know why, so Jeff Bezos called customer services on speaker in front of everyone… In the late 1990’s, Amazon was growing fast. Every week, Jeff Bezos gathered his leadership team for their most important ritual: the Weekly Business Review. One day, the head of customer…

Hospitality, 30 years of transformation – Vanguélis Panayotis, CEO MKG Consulting and Hospitality ON We’ve come a long way in 30 years, and we’ve helped to structure our sector. We have brought transparency and confidence to the market. Today, just as 30 years ago, we are faced with a great deal of uncertainty. In our…

If you can’t talk to it, it’s broken. This has almost nothing to do with the post but I love the dada flavor of it. I have no idea either. One of the things that’s novel about the AI moment is that we can now talk to our software and tell it what we want.…

It turns out dethroning Salesforce isn’t as simple as spinning up an OpenAI-enabled voice agent. Companies attempting to replace core workflows owned by legacy systems of record with lightweight, wrapper-like integrations too often see their agents break or fail outright. Paradoxically, we’re witnessing explosive growth for complicated AI products in sales, support, and legal. Enterprise…