Catégorie : Strategy
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I think that Airbnb saying it is the cheapest distrubution platform for hotels at around 15% is a bit disingenuous because much of branded stock is given lower commission rates depending on global… | David Eisen
I think that Airbnb saying it is the cheapest distrubution platform for hotels at around 15% is a bit disingenuous because much of branded stock is given lower commission rates depending on global brand agreements with OTAs. Maybe for independent hotels, but that’s a separate story. For hotels, the conversation should always revolve around controlling…
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4 quick thoughts on this chart and on the IPA (Institute of Practitioners in Advertising) Touchpoints « Making Sense » 7th edition which was released this week. 1. Quite a lot of the report… | David Wilding | 34 comments
4 quick thoughts on this chart and on the IPA (Institute of Practitioners in Advertising) Touchpoints « Making Sense » 7th edition which was released this week. 1. Quite a lot of the report understandably talks about trends and the key differences between 2025 and a decade ago. I get it; as an industry we’re obsessed with…
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Inside Amazon’s plan to clobber rivals The Trade Desk and Google in a key area of advertising
Business Insider tells the innovative stories you want to know Business Insider tells the innovative stories you want to know Business Insider tells the innovative stories you want to know Business Insider tells the innovative stories you want to know Business Insider tells the innovative stories you want to know Business Insider tells the innovative…
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Robots in Hospitality: A Smarter Answer to Labor Shortages and Rising Costs
The hospitality industry has always been about people — welcoming guests, creating memorable stays, and building experiences that keep travelers coming back. But behind the scenes, there’s a growing challenge that nearly every hotel owner, general manager, and operator is facing: labor shortages and rising costs. Entry-level positions that once fueled the day-to-day operations of…
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AI in hospitality depends on psychology, not just technology
Why guest and employee perceptions will make or break adoption Sep 22, 2025 AI is transforming hospitality operations and guest experiences, but its success hinges less on technical capability and more on how people feel about it. Psychological responses from both guests and employees—around empathy, responsibility, control, and disclosure—determine whether AI strengthens or undermines human…
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🚨 Budget season is back. In Revenue Management, we all secretly ask the same thing: Do we really need to go through this show one more time? The deeper tension is not the spreadsheet and numbers… | Vassilis Syropoulos
🚨 Budget season is back. In Revenue Management, we all secretly ask the same thing: Do we really need to go through this show one more time? The deeper tension is not the spreadsheet and numbers though. It’s the two sides of the table. On one side, the team building and executing the budget. They…
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Fwd: AI bubble or not
Hi there, Travel-tech conference season is in full swing. Some of us just got back from Skift Forum, and next on the itinerary is the FutureTravel Summit in Barcelona on Oct 30, where our very own Director of Strategic Innovation, Tino, will take the stage with a TNMT-powered opening keynote. Want to join us? We’ve got…
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Marriott Is Testing AI. Kayak Is Weaponizing It. Kayak’s about to launch natural language search. Two weeks. Guests will be able to type exactly what they want in everyday terms. Not filters.… | Michael J. Goldrich
Marriott Is Testing AI. Kayak Is Weaponizing It. Kayak’s about to launch natural language search. Two weeks. Guests will be able to type exactly what they want in everyday terms. Not filters. Not drop-downs. Just “dog-friendly hotel near a brewery with free parking.” What Kayak is building isn’t impressive. It’s strategic. They want to make…
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Marriott Is Testing AI. Kayak Is Weaponizing It. Kayak’s about to launch natural language search. Two weeks. Guests will be able to type exactly what they want in everyday terms. Not filters.… | Michael J. Goldrich
Marriott Is Testing AI. Kayak Is Weaponizing It. Kayak’s about to launch natural language search. Two weeks. Guests will be able to type exactly what they want in everyday terms. Not filters. Not drop-downs. Just “dog-friendly hotel near a brewery with free parking.” What Kayak is building isn’t impressive. It’s strategic. They want to make…
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Airbnb isn’t growing fast enough, says its CEO
Brian Chesky admits he’s frustrated — and wants to rebuild the company from the ground up Sep 19, 2025 Airbnb CEO Brian Chesky said the company needs to reinvent itself by expanding into experiences, boutique hotels, and international markets to accelerate growth. After slowing to single-digit growth this year, Chesky expects new initiatives to drive…
