Catégorie : Strategy

The Butler Did It! Unless you were born into royalty or lived abroad at some wealthy uncle’s residence, chances are you’ve had limited experience with the quintessential luxury hotel service accoutrement – the butler. Whereas a concierge is stationary, typically remaining in the lobby, a butler integrates with the guest…in their space. Browsing Wikipedia, the…

Artificial Intelligence is already transforming hospitality. And by 2026, the impact will be impossible to ignore.

Unpopular opinion here. And FITUR last week might have triggered it 😉 Conferences are great to connect with clients and partners BUT FITUR 2026 did not look very different from FITUR five years ago. 𝗬𝗲𝘀, AI was everywhere. And 𝘆𝗲𝘀, everyone had a slide about it. But 𝗻𝗼, I didn’t see much AI adoption and…

Voice AI or Chat AI? if you have to choose, choose both! Here’s why: It’s 11 PM. A guest’s flight just got rerouted. They need a hotel room tonight. They find your property online. Call to book. It rings. And rings. Voicemail. They call the next hotel. Someone answers. They book there. You never knew…

9 years ago, just five weeks into this administration’s first one, I wrote a piece for Time titled “It’s Time for Every Brand to Pick a Side.” 9 years later, just one year into this second one, both the headline and the urgency implicit in it are truer now than then. This isn’t about partisanship…

How are Brands and Retailers leaving 15% revenue on the table? 📊 9.5 billion passengers. 3% higher than pre-pandemic levels. But airport retail sales? 13% below 2019. This gap fascinates me. And at E23, it’s the gap we solve every day. The solution isn’t one technology. It’s an ecosystem. Spatial intelligence from Outsight. Terminal-wide movement…

We’ve been experimenting with running coding agents autonomously for weeks. Our goal is to understand how far we can push the frontier of agentic coding for projects that typically take human teams months to complete. This post describes what we’ve learned from running hundreds of concurrent agents on a single project, coordinating their work, and…

Hotels have spent years chasing the idea of the “smart room.” Tablets on nightstands. Voice assistants. QR codes for everything from room service to the thermostat. The intention is usually good. The outcome often isn’t.For business travelers and tech-savvy tourists, technology is not the point of the stay. It’s the invisible layer that should make…