Catégorie : Research
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Travel Tech Essentialist #188: Human Layer | Mauricio Prieto | 18 comments
I asked readers of Travel Tech Essentialist to share which people (not brands) they consistently find valuable for travel tech-related insights on LinkedIn or X. I got 133 names across 60 entries, but a few stood out. Christian Watts topped the list of most mentioned. I also pulled engagement stats to see who’s really driving conversation.…
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CUSTOMER ADVISORY BOARDS Blessing or Curse?
In our modern hospitality world, where technology underpins nearly every aspect of operations, vendors and hotel operators alike are in a constant race to innovate, differentiate, and deliver seamless guest experiences. Property management systems (PMS), central reservation systems (CRS), customer relationship management (CRM), and point-of-sale (POS) solutions are no longer just tools, they’re strategic enablers.To…
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Insights and Practical Steps for Hoteliers from the Sustainable EU Tourism Programme
As 2025 draws to a close, the Sustainable EU Tourism – Shaping the Tourism of Tomorrow programme is nearing its end. Over the past two years, the initiative has helped European destinations test new approaches to managing tourism sustainably: improving resource efficiency, engaging local communities, and strengthening resilience to climate and market pressures. While designed…
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You’re invited! Join us for a McKinsey Live virtual event on agentic AI and the future of travel
Register now New from McKinsey & Company This email contains information about McKinsey’s research, insights, services, or events. By opening our emails or clicking on links, you agree to our use of cookies and web tracking technology. For more information on how we use and protect…
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9 visionary keynote speakers advancing the Future of Hospitality Education at EuroCHRIE 2025
EuroCHRIE 2025, hosted by Hotelschool The Hague, brings together global educators, researchers, and industry leaders to explore the future of hospitality and tourism education. The conference highlights innovation across the sector, from AI and leadership to sustainability, future skills, while emphasising the role of education as a driver of industry innovation. From AI to regenerative…
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Unilever hails progress towards becoming a ‘marketing and sales machine’
The FMCG giant will “significantly invest” in brand and marketing, as it pledges to increase absolute spend every year. Unilever’s CEO has hailed a “good” set of results as showing progress towards the company’s ambition of becoming “a marketing and sales machine”. The consumer goods business, which owns brands including Dove, Hellmann’s and Vaseline, grew…
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Yahoo Just Inked 4 Deals That Show Where Commerce Media Is Headed
Retailers want more places to sell ads.The growth of retail media over the past few years has largely come from ads that appear on retailers’ own ecommerce sites, usually manifesting as search and display formats. But there’s only so many spots where retailers can cram these onsite ads without disrupting the customer experience. That’s led…
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How Hollywood Learned to Love Influencers
This is the year that the power dynamics in Hollywood finally flipped. The content creator industry, which has been ascendant for decades, finally surpassed traditional Hollywood in terms of clout, cultural capital and, increasingly, size. But as the creator industry is rapidly professionalizing, it’s also facing disruption by the proliferation of AI, the platform landscape…
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How Consumers Are Actually Using AI // BRXND Dispatch vol 95
You’re getting this email as a subscriber to the BRXND Dispatch, a newsletter at the intersection of marketing and AI. Claire here. This week, we’re spotlighting Dan Frommer’s presentation on consumer AI adoption from BRXND NYC 2025. Dan runs The New Consumer and publishes the Consumer Trends Report with Coefficient Capital. It’s a data-driven look…
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Monthly summary of the hotel openings map: October 2025
The hotel industry confirms its resilience in an unstable environment October saw the continuation of a growth cycle that began in 2022. This consistency illustrates the strength of the hotel sector in a turbulent global environment marked by geopolitical tensions, persistent inflation and rising capital costs. This observation had already been made based on an…