Catégorie : Novelties & Innovation

The hotel industry has been slow to adopt AI, and given the regulatory landscape, hoteliers should take a cautious approach rather than rush in Sep 27, 2024 In a hospitality AI webinar, Olivier Abtan, managing director at AlixPartners, emphasized the need for hoteliers to effectively use data while managing risk. He noted that while 70%…

Subscriptions appeal to frequent travelers and remote workers looking for flexible lodging options, while providing hotels with a consistent revenue stream Sep 27, 2024 A hotel subscription is a service where guests pay a recurring fee – typically monthly or annually – in exchange for ongoing benefits such as room access, discounts or exclusive perks.…

According to Amex GBT, AI is not just a buzzword, it’s a tool that has the power to address long-standing challenges and open new avenues for improvement in the managed travel industry Sep 25, 2024 The corporate travel industry is experiencing a shift in its workforce, with career travel agents being replaced by customer service…

The company plans to upgrade more than 1,000 hotels to Oracle’s Opera Cloud property management system Sep 18, 2024 This indicates that a significant portion of the brand’s operations will be moving to the cloud in the near future, a milestone that many hotel companies have been slow to reach. This is the second major…

The company has launched a generative AI service on Booking.com called Trip Planner, which is currently in beta Sep 13, 2024 Travel planning often involves a tedious process of navigating booking websites, analyzing star ratings, reading travel reviews, and sifting through fine print – first to decide on the right option, then to find the…

Guests can access top flight deals through Radisson’s platform, powered by Etraveli Group’s global network Sep 12, 2024 Launched in 13 countries, the new service enhances Radisson Hotel Group’s digital offerings and improves the guest experience with a more seamless and efficient booking solution. Key takeaways Powered by Etraveli Group technology, the service allows guests…

A group of longtime travel industry veterans are teaming up on a new startup called Otto that is developing an AI-powered virtual assistant for business travel booking Aug 23, 2024 The seven-person startup is led by CEO Michael Gulmann, a former Expedia Group executive with nearly a decade of experience in various leadership roles, including…

The Asian travel platform integrated booking capabilities on TikTok, allowing users to discover and book travel attractions directly within the app Aug 22, 2024 This new feature is now available in seven markets across Southeast Asia and Japan, allowing travelers to seamlessly move from inspiration to booking. « Social media has become the primary source of…

Hyper-personalization will become the norm, tailoring every aspect of the travel experience to individual preferences and needs Aug 15, 2024 A new generation of AI-powered chatbots is revolutionizing the booking process by managing tasks such as flight searches, hotel reservations, payments, and baggage tracking. In addition, the travel industry is increasingly adopting automation and robotics…

Paid loyalty in travel is nascent, representing less than 1% of global revenue, but its future is bright as demand for personalized experiences grows Aug 8, 2024 At CitizenM, the MycitizenM+ hospitality subscription offers « all the benefits of a loyalty program without the hassle of tiers and points, » according to Chief Brand Officer Robin Chadha,…