Catégorie : Non classé
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HUMANISTIC LUXURY Let’s talk about complaint handling in Luxury Hotels…..Because your teams are tired. Early this week I was running a training for a luxury hotel team, and during the session… | Natalia Jaramillo | 53 comments
Guest satisfaction in luxury hotels isn’t just about meeting expectations—it’s about consistently exceeding them and creating memorable experiences. Here’s a structured approach: ⸻ 🔑 Key Drivers of Guest Satisfaction in Luxury Hotels 1. Personalized Service • Use guest data (preferences, past stays, allergies, favorite wine, pillow type) to tailor experiences. • Address guests by name…
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Today, Perplexity launched Comet, an AI-powered web browser that embeds artificial intelligence directly into the browsing experience. Expedia Group is one of Comet’s launch partners and our… | Jochen Koedijk
Today, Perplexity launched Comet, an AI-powered web browser that embeds artificial intelligence directly into the browsing experience. Expedia Group is one of Comet’s launch partners and our travelers can benefit from the launch: Download Comet for the opportunity to be upgraded to OneKey Silver status! That’s instant travel perks, just for trying out smart trip planning, and…
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#hospitalitystrategy #luxuryhospitality #experiencedesign #guestexperience #hotelleadership #emotionalroi | Oliver Corrin | 53 comments
Nightclubs are out. Board games are in. What does that mean for hotels? The fastest-growing trend among young professionals isn’t bottle service or DJ booths. It’s chess, cards, and board games, played in beautifully curated spaces, with good drinks, good music, and better company. A Financial Times piece recently called it the new nightlife: friends…
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#ai #hospitality #destinationai2025 | George Roukas
I think the hospitality industry may be turning a corner… This week I attended the Destination AI Forum in Washington, DC. (See proof below.) The rest of the panel was a great group of industry heavyweights: Laura Calin from Oracle,Greg Land from AWS, and Jeff Thoman from Salesforce. When our moderator, David Poprawka, asked me how well the hospitality industry was…
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ChatGPT checkout is for boring and expensive buys. Things that need research to figure out what to buy. I don’t think it works for expensive and fun items like fashion or sport because that needs… | Juozas Kaziukėnas
📢 You can now buy on ChatGPT 🤯 OpenAI takes another step toward agentic commerce with the launch of Instant Checkout in ChatGPT — a feature that lets users purchase products directly within the conversation. 🔹 Built on the Agentic Commerce Protocol (ACP), an open standard developed with Stripe, Instant Checkout is now available in…
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CMO as a showrunner
Subculture is a partner, not a targetFather Mother Sister Brother by Jim Jarmusch by Saint Laurent ProductionsThe most culturally influential brands are those with a system for cultural production: part creative studio, part media company, part cultural machine. Their product calendars are in sync with their cultural calendars. Every product moment is also a cultural…
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#hospitalityoperations #guestexperience #hoteloperations #personalizedservice #hospitalityconsulting | Carolina Carvalho | 28 comments
Housekeeping is often called the backbone of hospitality because it plays a foundational role in ensuring guest satisfaction and the smooth operation of hotels, resorts, and other hospitality businesses. Here’s why: ⸻ 1. First Impressions and Guest Satisfaction • A clean, well-maintained room is the first thing a guest notices. • Even if a hotel…
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Are all Revenue Managers created equal?
In case this is our 1st time: I’m Fabian Bartnick aka Fabi – The Commercial Growth Leader. I help companies bridge data, marketing, sales, revenue management and communication to drive future-proof revenue. Each week, I share fun stories with a tongue in cheek thoughts that make you either laugh, cry or shake your head. Here’s…
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Overtourism is fake news. Here’s why (3/5). 💥 The third myth around overtourism: it suggests that tourism is the major force of change in a destination. In reality, it often confuses correlation… | Jeroen Bryon, Ph.D | 15 comments
🌍 Top 10 Countries Earning the Most from Tourism According to the latest data from the Travel & Tourism economic reports (2024-25), these are the countries whose tourism sectors contribute the highest revenue to their economies: Rank Country Estimated Tourism Contribution 1 United States ~$2,360 billion 2 China ~$1,300 billion 3 Germany ~$487.6 billion 4…
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Overtourism is fake news. Here’s why (2/5). 💥 In my last post, I argued that overtourism is a myth – fake news that needs to be debunked. Today, let’s tackle the second myth: the idea that at some… | Jeroen Bryon, Ph.D
Overtourism is fake news. Here’s why (1/5). 💥 In my last post, I argued that overtourism is a myth – fake news that needs to be debunked. Over the next days, I’ll unpack its flaws, based on insights from my PhD and 20 years in tourism development. ➡️ Let’s start with the first misconception: the…