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Contact Center leaders focused on flexible QA, balancing service and revenue, agent growth, staffing solutions, and AI-driven efficiency Feb 3, 2025 During a HSMAI Contact Center SIG session, industry leaders from organizations like Hershey Entertainment, Accor, and IHG discussed strategies for optimizing contact center operations. Key topics included: Flexible QA practices: Moving from rigid checklists…

BI tools have become essential for revenue managers looking to optimize operations, improve guest satisfaction, and maintain a competitive edge Jan 27, 2025 By transforming data into actionable insights, business intelligence (BI) tools empower hotel managers and staff to make informed decisions, optimize operations, and achieve long-term profitability. Whether it’s tracking key performance indicators (KPIs)…

Even with a successful connection to a Global Distribution System (GDS), many hotels struggle to secure corporate bookings Jan 27, 2025 Simply being on a GDS does not guarantee visibility or preference among corporate travel bookers. In a competitive marketplace where corporate clients and travel managers have countless options, it takes more than just presence…

Based on more than 360 million verified customer reviews, these awards recognize travel partners that consistently deliver exceptional hospitality and service Jan 27, 2025 In 2025, a record-breaking 1.71 million partners are being recognized, an 16% increase compared to the year prior. This includes 1,711,539 accommodations, 1,329 rental car companies and 124 taxi providers. Key…