Catégorie : Hotel & Hospitality

HSMAI Europe has prioritized five key discussion topics, including the future of the RFP process and the impact of global events on the sector May 23, 2024 The new expanded HSMAI 2024 board, steered by incoming Chairman Kostas Ioannidis, Sales Director, Global Sales – Europe at IHG Hotels & Resorts, has pinpointed five focal points…

Hotels today face increasing pressures from environmentally conscious consumers, particularly among younger generations May 23, 2024 Integrating sustainability with guest satisfaction is an ongoing challenge that hoteliers are directly impacted by. With a significant portion of its clientele being digital natives, the industry is poised to transform its operations by enhancing energy efficiency, reducing waste,…

‍The past two years have a proliferation of claims by various products in the hospitality tech space that they are using Artificial Intelligence (AI). But the tagline “Now with AI” is often just marketing-speak for “we use a computer program to decide what to do, exactly the way a human would do it.” This might…

The U.S. hotel industry reported mixed performance results from the previous month, but positive comparisons year over year May 22, 2024 April 2024 (change from April 2023) Occupancy: 65.2% (+1.2%) Average daily rate (ADR): US$157.31 (+0.8%) Revenue per available room (RevPAR): US$102.51 (+2.0%) Among the Top 25 Markets, New York City experienced the highest levels…

CBRE expects RevPAR growth to improve in the second half of 2024 after a weaker-than-expected first quarter May 20, 2024 CBRE’s latest forecast projects RevPAR growth of 2.0 percent in 2024, down from 3.0 percent estimated in February 2024. RevPAR is now expected to grow 3.0 percent for the remainder of the year, driven by…

Across Europe, hotels are likely to feel the brunt of cost pressures for several more quarters May 20, 2024 Tourism Economics reports that the rate of inflation for several key components of a hotel’s daily operations – particularly food costs and staff wages – is outpacing the general rate of inflation. The pressing issue is…

Introducing our first-ever infographic for the Q1 2024 Guest Experience Benchmark. Get ready to dive into a wealth of data that will help you understand better the guest satisfaction in 2024. Like the GRI for the 3-star hotels that increased faster than for 5-star hotels or Expedia that experienced an increase in review volume globally…

2024 kicked off with exceptional growth in the hospitality sector, particularly in Q1, where we observed a notable surge in hotel guest satisfaction and responsiveness. This trend, especially pronounced in the 3 and 4-star hotel categories, not only mirrors but also exceeds the upward trajectory seen in the previous year’s first quarter. The latest Guest…

The German travel giant said it takes protests against overtourism very seriously, while arguing that its business model does not contribute to the problem May 16, 2024 Tens of thousands of protesters marched across Spain’s Canary Islands in April, demanding changes to the mass tourism model they say is overwhelming the Atlantic archipelago. TUI responded…

The latest Shiji Guest Experience Benchmark Report reveals key trends shaping the sector in early 2024 May 16, 2024 2024 kicked off with exceptional growth in the hospitality sector, particularly in Q1, with a notable surge in hotel guest satisfaction and responsiveness. This trend, especially pronounced in the 3 and 4-star hotel categories, not only…