Catégorie : Hotel & Hospitality

This is a great goal to pursue but how exactly are we planning to make it happen? Is this wishful thinking or do we actually have a chance to achieve it? One of the key drivers behind intermediaries’ dominance in the travel space is the need for centralized search – a single, convenient place for travelers…

Hotel general managers navigate complex challenges, making technology a vital tool for enhancing efficiency, innovation, and confidence Feb 27, 2025 The role of a hotel general manager is both demanding and multifaceted, requiring a balance of operational efficiency, financial oversight, and guest satisfaction. Technology has become a crucial tool in navigating these challenges, helping managers…

From the Paris Olympics to overtourism, the region balances rising demand with local pressures in 2024 Feb 26, 2025 The Southern European hospitality market experienced another year of strong performance in 2024, driven by strong demand from global leisure travelers. This growth was particularly evident in the region’s hotel metrics, including significant increases in RevPAR…

The hotel distribution industry is shifting as hotels reduce OTA reliance and prioritize direct guest relationships Feb 25, 2025 Historically, intermediaries have dominated the booking process, charging high commissions and limiting hotel control over pricing and customer data. But with evolving technology, shifting regulations and changing consumer behavior, the industry has an opportunity to redefine…

In 2025, we will witness the rise of the ‘Everything Traveller’ – a multifaceted blend of old and new reflecting travel’s shifting dynamics Feb 25, 2025 SiteMinder’s latest report reveals the evolving preferences of the modern traveler, particularly those who stay with groups and chains. By analyzing responses from 12,000 travelers in 14 countries, the…

TakeawaysGuest expectations are rising: Value perception has shifted, with personalisation becoming a key driver of satisfaction.Mid-tier hotels outperform luxury properties: Competitive pricing and service enhancements attract more guests.AI-generated reviews pose new challenges: Maintaining authenticity is crucial as fraud detection struggles to keep up.Review policies impact engagement: Stricter enforcement has reduced total reviews but improved quality.Digital…

Urban locations continue to outperform due to improved group and business travel and continued recovery of inbound international travel Feb 24, 2025 CBRE Hotels Research forecasts steady growth in the U.S. hotel market through 2025, citing improving business and group travel as key drivers. Urban hotels are expected to outperform the overall market, benefiting from…

While the industry has made progress, many hotels continue to struggle with unfilled positions, particularly in housekeeping and front desk roles Feb 24, 2025 Hotels across the U.S. continue to struggle with staffing shortages, despite efforts to raise wages and offer new incentives. A recent survey by the American Hotel & Lodging Association (AHLA) and…

Accor reported an 11% revenue increase and a record €1.1 billion in earnings for 2024, driven by resilient business and leisure travel Feb 21, 2025 Accor reported strong full-year results for 2024, driven by resilient business and leisure travel, with a notable increase in demand from the technology and financial services sectors. The hospitality group…

Hotel sustainability information may undermine customer trust and drive perceptions of ‘greenwashing’, according to a study by the University of Surrey Feb 21, 2025 A study conducted by the University of Surrey explores how sustainability information in hotels can unintentionally harm customer trust and contribute to perceptions of « greenwashing. » The research, which surveyed over 800…