Catégorie : Hotel & Hospitality
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#iswhere #traveltech #hospitality #ota #digitaltransformation #travel2026 | Kelvin Kong | 19 comments
RE: The Invisible Travel Giant: What exactly is an OTA? 🏨✈️ If you’ve ever booked a hotel on Booking.com, a flight through Expedia, or a boutique stay on Trip.com, you’ve used an OTA (Online Travel Agency). But in 2026, an OTA is much more than just a booking website. It is a massive data engine…
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Crestline to manage Hotel Spero in San Francisco
Crestline Hotels & Resorts has been selected to manage the Hotel Spero Vignette Collection an IHG Hotel at Union Square in San Francisco. The property has 236 guestrooms and is located in the Union Square area. The hotel is positioned within walking distance of dining, shopping and the cable car turnaround. The property is described…
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TIME Hotels Boosts AI-led strategy for 2026
TIME Hotels has announced a strategic focus on artificial intelligence (AI) and advanced digital transformation as a key pillar of its growth strategy for 2026, supporting operational scalability, enhancing guest experiences, and advancing its ambitious international expansion pipeline. With the company continuing to expand across the Middle East, Africa, and Asia, which includes an existing…
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💻 Cloudbeds partners with Ágora POS on January 20, 2026, in San Diego, CA, enhancing hotel operations with integrated systems in Spain. The partnership centralizes revenue, improves regulatory compliance, and ensures reliable operations. Cloudbeds, trusted across 150 countries, and Ágora, with 40 years of POS experience, aim to unify financial flows and enhance guest experiences…
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A Golden Opportunity for Hotels: Preparing for the 2026 FIFA World Cup Surge
2026 is set to be a year of opportunity for the hospitality industry, as major events—including America250 and the 2026 FIFA World Cup—will bring numerous tourists to the United States, driving strong demand for hotels across the country. The World Cup will be especially lucrative, as the tournament spans 16 host cities from June 11…
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Most hotels don’t actually know who their best guests are. They know who stayed. They know who booked a massage. They know who dines regularly. But they don’t always see the full relationship. I… | Carla Severn
Most hotels don’t actually know who their best guests are. They know who stayed. They know who booked a massage. They know who dines regularly. But they don’t always see the full relationship. I see this fairly often when working with hotels and hotel collections. Each outlet doing a good job in isolation, but no…
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Protecting Hotel Profitability Amid Rising Costs And Labor Shortages – Amadeus Hospitality
If operating a hotel wasn’t challenging enough, add in persistent labor shortages, and rising costs, and the compounding effect is clear. Hotels are being stretched thin, pulling back on planned developments and renovations as staffing challenges persist. Nearly two thirds (65%) of U.S. hotels also report staffing shortages — with housekeeping identified as the hardest-hit…
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Hotels lost metasearch. They lost mobile. AI doesn’t have to be next.
When ChatGPT opened its Apps marketplace to 800 million users, Booking.com and Expedia were already there. Day-one partners. Ready to intercept travelers at the moment they start planning. If that sounds familiar, it should. OTAs have perfected this playbook over two decades: move fast on new distribution channels while hotels deliberate. They did it with…
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Lost in Loyalty
The other day, I saw some industry analysis suggesting that loyalty is about recognition. I had to suppress a laugh, mostly out of weary familiarity. The thing is, loyalty always was about recognition. Before the proliferation of card-carrying programs and digitized point systems, genuine hospitality was built on actively knowing the guest, paying attention, and…
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Platform thinking becomes the defining operational shift for hotels
Why coherent technology platforms are replacing fragmented integrations and reshaping hotel operations Jan 15, 2026 The hospitality industry enters 2026 with a growing consensus that fragmented technology is no longer sustainable. A conversation between Shiji and Amadeus highlights a shift away from tactical integrations toward genuinely integrated platform thinking. The focus is moving from systems…