Hotels cope with the aftermath of the global IT outage

Outage affected reservation systems, room locks and point-of-sale systems, causing widespread inconvenience to guests and staff

Jul 22, 2024

The hotel industry, like many others, was significantly impacted by the recent global IT outage, highlighting the vulnerabilities within its infrastructure and underscoring the urgent need for more resilient and flexible IT systems.

Key takeaways

• The IT outage caused widespread disruption across the hotel industry, affecting critical operations such as reservations, check-in and payment processing;
• The outage disrupted reservation systems, hotel room door locks, and point-of-sale systems, causing inconvenience to guests and operational difficulties for staff;
• Beyond the immediate chaos, the IT outage exposed long-term vulnerabilities in the hotel industry’s digital infrastructure.

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