OTAs file complaint against Ryanair

A European travel tech industry group filed complaints to data protection authorities over Ryanair’s use of biometric data

May 22, 2024

The EU Travel Tech association, which counts Airbnb, Booking.com, Expedia, eDreams, and Skyscanner among its members, alleges that Ryanair has violated the EU’s key data privacy legislation, the General Data Protection Regulation (GDPR).

Key takeaways

• “Ryanair’s biometric verification process violates the principles of lawfulness, fairness and transparency required by the GDPR,” the press release said;
• It called for a fine on the Dublin-based low-cost airline and an immediate halt to Ryanair’s biometric data processing until data protection authorities rule on their complaints;
• Under GDPR, there is no justification for Ryanair to use facial recognition when users book flights through an online travel agent and not directly on Ryanair’s website.

Get the full story at EU Travel Tech