Based on 42 million reviews from 12,000 hotels worldwide, this year’s report reveals how guest satisfaction continued to rise in 2025, even during record-breaking peak travel periods. You’ll be able to download the full report or just focus on the regional performance that matters more to you: EMEA, Americas, or APAC.
See how key departments such as Value, Food & Beverage, and Cleanliness evolved over the past year, and where performance gains, or slowdowns, are shaping guest perception.
Discover how hotel response times dropped to an average of 3.5 days globally, how review volumes grew 2.1% year over year, and how platforms like Google continue to reshape online reputation.
We analyze the key factors behind guest satisfaction using 127 million mentions, giving you clear benchmarks to improve your own GRI results.
We share Global Review Index scores by star segment for selected tourism cities globally.