Jour : 23 janvier 2026
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The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi’s strategic planning session, which reinforced the importance of bringing the right… | Jeff Bzdawka
The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi’s strategic planning session, which reinforced the importance of bringing the right people together. – No slides for the sake of slides. – No buzzwords. – Just honest conversations about what worked, what didn’t, and where we need…
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Towels, your new unexpected metric
It’s not often that something as ordinary as a towel makes international business headlines, but here we are. According to a recent report published in December, the global towel market is projected to reach USD 28.7 billion by 2034, growing at a solid 7% annually. What’s driving this unexpected boom? Not bathroom renovations or beach…
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#scarletthotelgroup #leadership #inspectwhatyouexpect #hospitality | Andrew Scarlett | 15 comments
I don’t need a P&L. I need 30 seconds in your lobby to know if the property has a leadership problem. This actually happened recently… I walk into the lobby. The front desk agent is sitting on a stool, doom scrolling on her phone. No eye contact. No urgency. I walk up and say, “Good…
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ChatGPT’s 4% Fee Confirms Marketplace Economics
Shopify merchants will pay OpenAI a 4% transaction fee on sales through ChatGPT’s checkout feature beginning January 26, a Shopify spokesperson confirmed to The Information. At 11 percentage points below Amazon’s typical 15% referral fee and without forced advertising spend, the platform offers the potential for organic product discovery at scale – though at volumes…