Jour : 23 janvier 2026
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#businessintelligence #hospitalitytech #ai | Nicolas Horvath
The question you should be asking yourself is not « Which AI should I buy? » The question is « Is our data ready to feed it? » Every hotel group CEO I talk to is asking the same question: “How do we leverage AI to drive our strategy?” The truth is most hotel groups are not ready to…
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Stop Letting Vendors Drive Your Tech Problems: A Playbook for Hospitality Operators | Sarah Stahl | 10 comments
If your tech stack feels like a group text where nobody answers the question… you’re not crazy. But you may be a hospitality operator. 😅 Here’s the pattern Charles Groce and I keep seeing: A vendor “helps” by setting up your website, forms, email, analytics, booking flow… …and before you know it, you’re living inside…
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How Gen AI is Disrupting Travel Discovery, Planning, and Booking
Jul 20, 2025
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Here are the 12 New Year’s resolutions for hoteliers with 50 characters or fewer titles: 1. Ditch Flash Sales for Yield Management 2. Focus on Direct Bookings Over OTAs 3. Respond to Customer… | Larry Mogelonsky, P. Eng. posted on the topic | LinkedIn
How to calculate net revenue step by step,,,,,,, Net revenue calculation starts with gross revenue and subtracts direct sales deductions like returns, discounts, and allowances. This step-by-step process ensures accurate tracking of retained sales income, vital for hospitality revenue management. Step-by-Step Guide Follow these sequential steps using data from your Property Management System (PMS) or…
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#restaurantleadership #hospitality #customerexperience | Bruce Nelson | 17 comments
The Quick Service Restaurant (QSR) industry is no longer being reshaped by menu trends alone – it’s being redefined by technology. From the way orders are placed to how brands interact with customers and optimise kitchen operations, digital innovation is becoming the differentiator between businesses that scale and those that stall. Here’s how tech is…
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#hotel #design #merchandise #marketing #partnerships | Christopher Breen
Hotel merch is having a moment, and everyone’s asking me the same question: How do you compete with fashion brands collabing with hotels? Fair. Staud recently teamed up with St. Regis. Everyone’s pulling references from the Ritz-Carlton collections with Late Checkout. And boutiques are getting in on it too: limited drops, designer capsules, collabs with…
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Travel 2045: A 20-Year Outlook for the AI Era | Future of Travel | OAG
Looking up flights, hotels, and things to do on your phone is one thing. Booking them is another. And the truth is: the mobile revolution in travel would not have worked without one additional breakthrough: frictionless digital payments. Over the past two decades, online payments have quietly become one of the most transformative forces in…
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Upgrading Responsibility: AI-Enabled Roles for Hotels | Julia Karanja posted on the topic | LinkedIn
Digital transformation in hotels doesn’t start with new tech. It starts with upgrading responsibility. Most hotels already have the people they need to become AI-enabled. What’s missing isn’t headcount — it’s ownership, visibility, and speed. Here are four AI-enabled roles hotels can activate today, without changing the org chart: 1) Guest Intent Owner From Reservations,…
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Upgrading Responsibility: AI-Enabled Roles for Hotels | Julia Karanja posted on the topic | LinkedIn
Digital transformation in hotels doesn’t start with new tech. It starts with upgrading responsibility. Most hotels already have the people they need to become AI-enabled. What’s missing isn’t headcount — it’s ownership, visibility, and speed. Here are four AI-enabled roles hotels can activate today, without changing the org chart: 1) Guest Intent Owner From Reservations,…
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The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi’s strategic planning session, which reinforced the importance of bringing the right… | Jeff Bzdawka
The past two weeks have been action-packed and filled with personal connections. Two weeks ago, we concluded Hapi’s strategic planning session, which reinforced the importance of bringing the right people together. – No slides for the sake of slides. – No buzzwords. – Just honest conversations about what worked, what didn’t, and where we need…
