Jour : 15 janvier 2026
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AI and the OTAs: Debating the Impact of the Shift in Technology
As AI becomes increasingly effective and efficient, the lodging industry, like all segments of the U.S. economy, has become increasingly savvy with its applications for everyday business needs. For the hotel industry, that focus takes on many aspects, including operations, consumer outreach, purchasing, social media, customer problem resolution, and reservations. While all these areas are…
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LLMs vs. Marketplaces
LLMs are on a collision course with marketplaces. The Verge calls it The DoorDash Problem:So what, exactly, is the DoorDash problem? It’s what happens when an AI interface gets between a service provider, like DoorDash, and you, who might send an AI to go order a sandwich from the internet instead of using apps and…
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2026 Kick-Off: Personal Notes And One Chart You Can’t Miss
Hey chart friends, Instead of the usual OneChart edition, I want to start the year a bit differently. With a personal note and one framework visual that took me well over 30 hours to build. But first things first. Most of you follow OneChart for a simple reason: You prefer data over opinion when trying…
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2026 Kick-Off: Personal Notes And One Chart You Can’t Miss
Hey chart friends, Instead of the usual OneChart edition, I want to start the year a bit differently. With a personal note and one framework visual that took me well over 30 hours to build. But first things first. Most of you follow OneChart for a simple reason: You prefer data over opinion when trying…
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Yearly Guest Experience Update 2026
Global & regional guest experience trendsBased on 42 million reviews from 12,000 hotels worldwide, this year’s report reveals how guest satisfaction continued to rise in 2025, even during record-breaking peak travel periods. You’ll be able to download the full report or just focus on the regional performance that matters more to you: EMEA, Americas, or APAC. Departments’ performance that matter mostSee…
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Yearly Guest Experience Update 2026
Global & regional guest experience trendsBased on 42 million reviews from 12,000 hotels worldwide, this year’s report reveals how guest satisfaction continued to rise in 2025, even during record-breaking peak travel periods. You’ll be able to download the full report or just focus on the regional performance that matters more to you: EMEA, Americas, or APAC. Departments’ performance that matter mostSee…
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139 – Global OTA Distribution Chart
How do find out where you should distribute your hotel. Perfect design is not special anymore. Expedia’s pivot. What was big at CES this year? Hello,Another week, another newsletter. The new protocol for AI and commerce released by Google and Shopify this week was quite interesting. But I do realize that this just throws all…
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Beautiful hotel maps
Hey 👋 You’ve just opened Hotel Nuggets, a not-boring newsletter for hoteliers. Today’s edition: 🗺️ Beautiful hotel maps 🥐 Busy breakfast 👀 Google pushes WhatsApp #1 Make your hotel map in a few minutes A nicely designed property map is one of those small branding touches guests actually notice. It helps them explore the hotel, find facilities,…
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2026 Hospitality Outlook: how AI is transforming hotels
The hotel industry is entering a new era. Generative and agentic AI are no longer distant possibilities reserved for tech‑forward properties. They are shaping guest expectations, operations and revenue models today, and if you act wisely (and quickly), your hotel will be well positioned to benefit.
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Lost in Loyalty
The other day, I saw some industry analysis suggesting that loyalty is about recognition. I had to suppress a laugh, mostly out of weary familiarity. The thing is, loyalty always was about recognition. Before the proliferation of card-carrying programs and digitized point systems, genuine hospitality was built on actively knowing the guest, paying attention, and…