Jour : 12 janvier 2026
-
The 26 Most Important Ideas For 2026
Thank you all so much for reading and subscribing to this newsletter. It’s been an absolute blast whose success in its first six months has tremendously exceeded my expectations. If you’re arriving for the first time and like what you see, please subscribe. A little life update: Last week, my wife delivered our second baby…
-
The New Standard of Pickup Analysis: Year-Round Clarity in a Single View
By Samuel Johnson, Director of Operations & Customer Success The Clarity Crisis in Pickup Reporting Every Monday morning, revenue managers typically open five tabs: a legacy RMS, a spreadsheet with last week’s pickup, an OTA dashboard, a STR report, and their inbox. Then comes the data collection to analyse: What changed? Where is demand shifting?…
-
⭐ 1-Star Check-in Experience: BNE International Over the weekend, I helped my mother check in for her Singapore Airlines (SQ) flight at Brisbane International. What we encountered raises serious… | Andrew Crompton
⭐ 1-Star Check-in Experience: BNE International Over the weekend, I helped my mother check in for her Singapore Airlines (SQ) flight at Brisbane International. What we encountered raises serious questions about the current direction of airport self-service. The Amadeus check-in kiosks appear to have almost completely replaced staffed counters. While this may work for “digital…
-
AI moves from pilot projects to core growth strategy in hospitality
Why tourism leaders are betting on enterprise AI for efficiency, personalization, and long-term resilience Jan 12, 2026 Artificial intelligence is moving from isolated pilots to a strategic imperative in tourism and hospitality, according to a new PwC Middle East report. The study shows widespread experimentation with AI, but limited enterprise-wide deployment due to infrastructure, talent,…
-
Experience becomes the operating system for hotels in 2026
Why alignment across operations, technology, and guest journeys defines competitive advantage Jan 12, 2026 As 2026 approaches, hotel performance is increasingly shaped by coherence rather than isolated innovation. Leading hotels are aligning experience, operations, and technology into a single system that reinforces execution and scalability. Guest experience is no longer treated as an overlay or…
-
Free vs. paid listings in Google Hotel Finder
How hotels can decide when paying for visibility improves demand, bookings, and revenue Jan 12, 2026 The Cornell Center for Hospitality Research report examines the relative value of free organic listings versus paid sponsored listings on Google Hotel Finder for hotels’ digital marketing strategies. It finds that paid visibility can significantly increase total demand, help…