Jour : 5 janvier 2026
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Pulled together franchise fee data across IHG, Marriott, Hilton, Wyndham, and Accor from public sources. The numbers are interesting especially if you are a hotel owner/operator. Total fees now… | Vineeth Purushothaman
Pulled together franchise fee data across IHG, Marriott, Hilton, Wyndham, and Accor from public sources. The numbers are interesting especially if you are a hotel owner/operator. Total fees now average 10-12% of gross room revenue. That’s before you factor in PIP requirements ($10K-$50K per room) or the latest technology mandates. What also caught my eye:…
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2025 Recap 👀 In 2024, Surf Office had a fantastic year, and I expected a repeat with less of my involvement so I could experiment with new projects. 🚢 That’s how 2025 started. We shipped… | Peter Fabor
2025 Recap 👀 In 2024, Surf Office had a fantastic year, and I expected a repeat with less of my involvement so I could experiment with new projects. 🚢 That’s how 2025 started. We shipped Pingotel (a simple SaaS for small hotels) and a couple of smaller tools. 📊 But the market changed a lot…
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The Hospitality Industry Needs Conversation Engineers. Here’s Why: If you’re in hospitality and haven’t heard of a « Conversation Engineer » yet, you will soon. As AI agents move from experimental… | mathias coudert
The Hospitality Industry Needs Conversation Engineers. Here’s Why: If you’re in hospitality and haven’t heard of a « Conversation Engineer » yet, you will soon. As AI agents move from experimental to operational in hotels and restaurants, we’re discovering a critical gap: the space where technical capability meets guest intent. 🔹 What is a Conversation Engineer? A…
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The Hospitality Industry Needs Conversation Engineers. Here’s Why: If you’re in hospitality and haven’t heard of a « Conversation Engineer » yet, you will soon. As AI agents move from experimental… | mathias coudert
The Hospitality Industry Needs Conversation Engineers. Here’s Why: If you’re in hospitality and haven’t heard of a « Conversation Engineer » yet, you will soon. As AI agents move from experimental to operational in hotels and restaurants, we’re discovering a critical gap: the space where technical capability meets guest intent. 🔹 What is a Conversation Engineer? A…
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Repositioning for Value: The Strategic Role of Hotel Turnarounds in Thailand
Thailand’s hospitality sector is entering a new cycle where value creation is driven by asset reinvention rather than organic market recovery. The post-pandemic rebound has exposed structural gaps in competitiveness and product differentiation, while a new generation of design-conscious, digitally enabled and experience-driven travelers is reshaping demand. At the same time, a new wave of…
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Your Brand Can’t Message Its Way Into Culture Anymore.
Why Experience Innovation Is The New Brand Moat.Nike Training Club: NikeIn December 2024, Omnicom merged with IPG, eliminating approximately 4,000 jobs. Among those displaced were hundreds of brand strategists who had spent their entire careers honing the art of positioning, differentiation, and cultural resonance. They didn’t lose their jobs because they weren’t talented or dedicated.…
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Hotel Reputation Management by AI: A Game Changer for Pricing | Max Starkov posted on the topic | LinkedIn
Are hoteliers going to delegate management of customer reviews to AI? Recently Hospitality Net asked its World Panel of Marketing Experts this very pertinent question. With everything now touched, created, managed by AI, is hospitality prepared to delegate customer reviews to AI? Reviews written by AI, moderated by AI, and ultimately evaluated by AI? AI…
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5-Star Hotels: What makes them different? You’ve read so much verbiage regarding the 5-star property, and my goodness, I’ve been one to contribute to this pile! But let’s set the story… | Larry Mogelonsky, P. Eng. | 13 comments
5-Star Hotels: What makes them different? You’ve read so much verbiage regarding the 5-star property, and my goodness, I’ve been one to contribute to this pile! But let’s set the story straight: The physical property does not deliver five stars. It is the human capital that does! Yes, the guest room, ambiance, quality of linens,…
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Where is Design Heading?
Where Is Design Heading Part 1 Audio 28112025 1155Twelve years after my fellow founders and I sold the design company we founded – Fjord – to Accenture, I left this summer past. It’s been a both enjoyable and, at times, painful ride. I’ve been part of the story of digital design in the 30 or…
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Client Challenge
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