Jour : 3 décembre 2025

Key Takeaways The hospitality industry focuses on external challenges, neglecting controllable AI in hospitality operations. Innovative B2B AI technologies exist for energy management and supply chains to enhance efficiency. Total Profit Optimization (TPO) proves that profit hinges on controlling production costs, not just revenue. Internal AI tools solve pressing issues like operational costs, sustainability, and…

I just bought an old Super 8 in Iowa for $925k. Here’s the crazy shit I’ve uncovered so far: 1) After closing I asked sellers to transfer the domain/website…realized they didn’t own it 🤡 Hotel was deflagged in 2017. Purchase agreement said everything would be transferred, but clearly I made a stupid assumption. So now…

95% of direct booking « experts” have never opened a hotel P&L. They act like they don’t need to. Their incentives reward volume of ideas, not the cost of executing them. They talk “RevPAR uplift” without knowing what payroll absorption feels like on a rainy Tuesday. They quote “industry benchmarks” without seeing what ADR inflation does…

Why AI-Optimized Brands Risk Destroying Customer ValueThe Guardian NewspaperIn June 2024, Noom launched Welli, an AI health assistant designed to provide personalized support at scale. Users quickly reported issues with generic responses and lack of meaningful personalization.Within 18 months, Noom would execute 45% workforce reductions, face $62 million in legal settlements, and expand into pharmaceutical…

The most expensive thing in hospitality isn’t bad service. It’s guest data that goes absolutely nowhere. As a Product Manager at dailypoint™, I see this pattern all the time: Hotels collect endless data, but only a tiny fraction ever makes it to the guest in a meaningful way. That’s why I created the infographic below…