Jour : 27 septembre 2025
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#hoteltech #ai #mcp #hospitality #innovation #proptech | Jonathan Weizman
Hotels get a constant stream of guest feedback, but it’s scattered across Google and TripAdvisor. That means slow follow-ups, missed negative reviews, and painful reporting. To fix that, I built Suite Talk: n8n workflow that pulls reviews into one place, checks the mood (sentiment), and raises a ticket when something needs attention. What Suite Talk…
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AI Agents, Florida Fishing Guides and the Future of Destination Data
What Happens When Travelers Ask AI to « Find Me a Fishing Guide in the Keys » and Your Business Doesn’t Show Up? Why DMOs and small operators must act now to stay visible in the era of agentic search. In my last piece, I explored how AI agents are beginning to reshape the way hotels market…
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When AI is Better Than a Human at Customer Service
CEO+AI is for travel leaders interested in AI strategy and business outcomes. I met a girl last week. Her name is Fiona. You know those times when you meet someone, and afterwards you’re left feeling really impressed, enamored and/or grateful because he or she opened your eyes to something new? Maybe even transformative? That was…
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Former Heads of Google Travel and Tripadvisor Form AI Startup to Head Off Online Travel Agencies
DirectBooker, a startup backed by former Tripadvisor CEO Steve Kaufer and ex-Google Travel head Richard Holden, wants to feed hotel listings directly into AI tools like ChatGPT and Gemini — challenging the role of online travel agencies like Booking.com. « The default behavior is going to be for the OTAs to win again, » said Sanjay Vakil,…
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GDS race: Amadeus leads, Sabre and Travelport struggle | Ali Kassir PhD C-DPO ✈️ posted on the topic | LinkedIn
𝐓𝐡𝐫𝐞𝐞 𝐥𝐞𝐠𝐚𝐜𝐢𝐞𝐬 … 𝐖𝐡𝐚𝐭𝐬 𝐭𝐡𝐞 𝐆𝐚𝐦𝐞 𝐂𝐡𝐚𝐧𝐠𝐞𝐫? The GDS race is entering a new era: innovation, consolidation, or fade-out. The winners will be those who adapt – or unite – to meet the demands of 21st-century travel. The “Big Three” global distribution systems (GDS) – Amadeus, Sabre Corporation, and Travelport have long dominated how travel…
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#luxuryhospitality #hoteldesign #travelinnovation #luxurylifestyle #hospitalitytrends #guestexperience #futureofhospitality | Elena Falconer | 115 comments
Often we hear a word called luxury Hotel and standard Hotel so what is the difference between in both categories lets breakdown this, luxury properties spend more resources on all corners including staff training. 🏨 Luxury Hotel vs. Standard Hotel 1. Service Quality Luxury Hotel: Personalized, high staff-to-guest ratio (butler service, concierge, 24/7 room service).…
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#luxuryhospitality #hoteldesign #travelinnovation #luxurylifestyle #hospitalitytrends #guestexperience #futureofhospitality | Elena Falconer | 115 comments
Rethinking Luxury Hotels: Why the Future of Hospitality Needs a Reality Check Picture this:You arrive at a so-called luxury hotel. The lobby is grand, the check-in is seamless, and expectations are high. Then you step into your room… A fruit bowl.Bananas. Apples. Grapes. Excuse me? You’re not here on a tropical holiday craving vitamins before…
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Expedia, Booking, Hopper, Airbnb: The New OTA Battleground | Francisco Prieto posted on the topic | LinkedIn
✈️ The Next Battleground in Online Travel: My Take Dennis Schaal at Skift recently highlighted how Expedia, Booking, and Hopper are reshaping their strategies. What stood out to me wasn’t just the moves themselves, but the bigger picture of the real OTA battleground now shifting from consumer clicks focus to B2B distribution and for others…
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To solve problems during challenging times, embrace imperfection
6 key steps Share this email Brought to you by Alex Panas, global leader of industries, & Axel Karlsson, global leader of functional practices and growth platforms —Alex and Axel September 2025 If you’ve ever talked with a four-year-old before, you’ve likely picked up on one common…
