Jour : 26 septembre 2025
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Meet them in the moment: Building guest revenue up in down times
Early in my hotel operations career, I kept a sign over my desk that read, “Paralysis is the result of too many choices.” At this year’s Hotel Data Conference, as we took in the sobering news that U.S. RevPAR is down by 0.1% in 2025, those words came rushing back to me. When times are…
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Pluses and Minuses: Mixed Reviews on Mixed-Use Developments
Mixed-use hotel developments are reshaping urban hospitality, combining lodging with retail, dining, office, and residential components under one roof. While these integrated projects promise enhanced guest experiences and diversified revenue streams, they also present unique operational challenges that require careful consideration. As developers pursue these types of projects, understanding the advantages and pitfalls is crucial…
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I just turned up at my hotel & the lobby was completely empty. No receptionist, no hotel manager, no porter & no concierge. Welcome to the new age of self check-in… OK to be fair I wasn’t completely… | Josh Howard | 49 comments
I just turned up at my hotel & the lobby was completely empty. No receptionist, no hotel manager, no porter & no concierge. Welcome to the new age of self check-in… OK to be fair I wasn’t completely alone, as you can see in this pic there was one other guy checking in next to…
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After fifteen years spent teaching students across Europe, twenty in digital marketing, and twenty-six in hospitality, one conclusion imposes itself with brutal clarity: (almost) everything we… | Simone Puorto
After fifteen years spent teaching students across Europe, twenty in digital marketing, and twenty-six in hospitality, one conclusion imposes itself with brutal clarity: (almost) everything we thought we knew about booking funnels belongs to the past. For decades, we mapped the guest journey around those so-called micro-moments, the dreaming of the « I-want-to-get-away » moment, the planning…
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Most brands nail one thing. Maybe two if they’re lucky. But all three? Almost never. And so, they largely feel forgettable. For example, some brands are brilliant at hooking us. They get our… | Josh Lowman 🏆 | 81 comments
I once came across a brand that had everything going for it ;a great product, sleek packaging, and aggressive marketing. Yet, within a short while, the excitement around it faded. Why? Because the pricing was completely out of touch with the reality of the market. Customers loved the product, but their pockets told a different…
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A typical hotel search on Google Travel these days – Thats about 8% of the page asigned to organic listings. – What % of customers know or care what is sponsored vs organic? – There are 54 other… | Christian Watts
A typical hotel search on Google Travel these days – Thats about 8% of the page asigned to organic listings. – What % of customers know or care what is sponsored vs organic? – There are 54 other options. 1 direct, 53 OTAs, resellers and affiliates. – That’s some convenient ‘auction pressure’ if you’re Google.…
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Who is The Hotel’s Customer?
This article was co-authored by Jay Leonard, General Manager, Wyndham and Wyndham Garden Lake Buena Vista Hotels at Walt Disney World Knowing your customers is the foundation of successfully expanding your hotel business and, there are plenty of hotel customer groups requiring identification and quantification, including: The corporate transient customer segment—typically in on Tuesday, out…
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InterLnkd rolls out first inflight shopping…
InterLnkd has introduced AirMall – the first solution charged with turning an airline’s inflight Wi-Fi into a full-scale digital shopping platform, connecting travellers to more than 20,000 brands. Dynamic by design and deployable across an airline’s entire route network, AirMall gives carriers a way to offset the cost of inflight connectivity while delivering unparalleled choice…
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Airbnb drops category search
Feature once hailed as transformative is quietly retired to make space for new business lines Sep 26, 2025 Airbnb has discontinued its Category search, the 2022 feature designed to inspire travelers with curated property types, in favor of a simpler interface focused on Homes, Experiences, and Services. The decision reflects Airbnb’s shift toward broadening its…