Jour : 24 septembre 2025
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Marriott has just hosted its first “Member’s Day”… Could it signal the future of loyalty in hospitality? Repeat customers are more valuable now than they’ve ever been. And acquiring a new one is… | Jeremy Jauncey
Marriott has just hosted its first “Member’s Day”… Could it signal the future of loyalty in hospitality? Repeat customers are more valuable now than they’ve ever been. And acquiring a new one is harder than ever. Between 2022 and 2025, Adobe found the cost to acquire new customers in travel and hospitality rose by around…
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Marriott has just hosted its first “Member’s Day”… Could it signal the future of loyalty in hospitality? Repeat customers are more valuable now than they’ve ever been. And acquiring a new one is… | Jeremy Jauncey
Marriott has just hosted its first “Member’s Day”… Could it signal the future of loyalty in hospitality? Repeat customers are more valuable now than they’ve ever been. And acquiring a new one is harder than ever. Between 2022 and 2025, Adobe found the cost to acquire new customers in travel and hospitality rose by around…
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Tambourine Wins Seven Viddy Awards for Excellence in Video Production
Tambourine, the Fort Lauderdale-headquartered marketing technology company serving hotels, resorts, and tourism destinations worldwide, announces its Photo and Video Production Division has earned seven Viddy Awards in this year’s competition. Viddy Awards, presented by the Association of Marketing and Communication Professionals (AMCP), honor creative excellence in video production across a wide range of industries and…
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Strategic Foresight Study Outlines How Europe’s Tourism Can Adapt to Global Shifts
Climate change, demographic shifts, technology, and geopolitical instability are reshaping European tourism. ETC’s foresight study explores four plausible futures and highlights both risks and opportunities for destinations. The report sets out cross-cutting recommendations for tourism organisations to strengthen resilience and guide long-term decisions. Europe’s tourism sector is entering a decisive decade, challenged by climate change,…
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Here’s what B2B sales taught me about B2B sales
A good sales call is to discover if your product/service suits their situation, problem and needs. Therefore, the more they talk about themselves, the better (80% them/20% you) You have a human in front of you, make sure they enjoy the conversation Don’t sell to those who don’t need you It’s up to you to…
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#travelpayments #hospitality #travelagency #onlinetravel | Paul van Alfen
𝗧𝗵𝗲 𝗨𝗻𝘀𝗲𝗲𝗻 𝗣𝗿𝗶𝗰𝗲 𝗼𝗳 𝗧𝗿𝗮𝘃𝗲𝗹: 𝗗𝗶𝘀𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝗖𝗼𝘀𝘁𝘀 𝗮𝗻𝗱 𝗛𝗶𝗱𝗱𝗲𝗻 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀 ❝ Booking travel often involves intermediaries rather than directly interacting with the service provider. Each entity within this network, from the initial search to the final payment settlement, extracts a portion of the transaction value. While these middlemen offer market access and convenience, they introduce…
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Emotion, AI, and the Human Touch: Insights from Sébastien Félix of Influence Society
We spoke with Sébastien Félix, CEO of Influence Society, about the fast-changing role of artificial intelligence in hospitality. Working closely with boutique and luxury hotels, Sébastien sees firsthand how AI is transforming the way properties design guest journeys, manage marketing, and compete with OTAs. For him, AI-driven hotel marketing isn’t just about automation. It’s about…
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IHG Builds On Kimpton Success, Grows In Europe And Asia
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Turn Demand into Revenue During the Holiday Season With an Omnichannel Approach
The holiday season is a pivotal time for the hospitality industry, and in 2025, the digital landscape is more complex than ever. When we look at Google Insights for holiday travel over the past several years, the most compelling trend is the surge we’re seeing in 2025, with interest spiking particularly in July and August.…
