Jour : 20 août 2025
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How Hilton Cut 6-12% in Labor Costs Across 600 Hotels While Improving Service and Staff Satisfaction – Michael Escalante
Michael: I’ve learned in life that there are certain people who create inflections in your life. If you allow yourself to listen to them, where they see something in you or you see something in them. And I was a passionate aerospace engineer doing research on advanced fighter aircraft. And I got that interest in…
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The Great Unlock of Your Time & How the Sway of Brand is Changing
Edition #34 of Implications. This edition explores forecasts and implications around: (1) the unlock of your precious time and attention – and what may transpire as a result, (2) the sway of brand in the AI era – an argument for and against the importance of brand, and (3) some surprises at the end, as…
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Travel Tech Essentialist #182: Balance
So much of travel comes down to balance. Between people and algorithms. Between crowds and hidden gems. Between the speed of AI and the value of human touch. In this issue, we explore how balance shapes the future of travel, whether it’s TikTok redistributing demand overnight, Google pulling travelers deeper into its funnel, or founders…
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Big Interview: IHG Hotels and Resorts’ UK&I…
Q: How is the UK and Ireland hotel/hospitality industry evolving? A: The UK&I market has seen the return of business-leisure travel over the past couple of years, with 67% of travellers agreeing that Blended Travel is beneficial and offers greater flexibility, according to our research. We have also seen this reflected in bookings at IHG. H1…
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In the past, travel brands optimized for SEO, social, or storytelling. | Jeremy Jauncey
In the past, travel brands optimized for SEO, social, or storytelling. Now, they need to optimize for AI. Whether it’s ChatGPT, Google’s AI Mode or Perplexity, AI is now the first (and often final) touchpoint for travellers. When someone asks ChatGPT « What’s the best beach destination in Southeast Asia? » or uses Google’s AI Mode to…
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🎬 The Classic Movie: “Let’s Build Our Own Tech!” (And Other Famous Last Words) | Vassilis Syropoulos
🎬 The Classic Movie: “Let’s Build Our Own Tech!” (And Other Famous Last Words) It usually starts with a bold idea in a boardroom. “We should build our own tech. We know what we need. It will be cheaper, We’ll move faster. We’ll own it.” Cut to twelve months later, and the scene is quite…
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Junk fees are over: What it means for OTAs
The FTC’s new rule and Booking’s $9.5M settlement mark a turning point for online travel — transparency is now the price of entry Aug 20, 2025 The travel tech sector is entering a new era of accountability. Booking Holdings’ $9.5 million settlement with the Texas Attorney General over hidden hotel fees isn’t just a one-off…
