Jour : 11 juillet 2025
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How Customer Obsession is Killing Brand Love
Redefining the Value Paradox Imagine yourself having walked into your favorite coffee shop… the one where baristas know your name and your usual order. But today, something different happened. Before you could even place your order, you were bombarded with loyalty card sign-ups, up-sell offers for pastries, and a push notification about their new premium…
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New Report Details Necessary Travel Reforms Before FIFA World Cup, Olympics, Mega-Decade of Events
Thanksgiving-like travel extremes expected at U.S. airports 50 days next year, doubling to 100 days in 2028; current air travel system not built to handle surge of travelers. Roadmap outlines future of TSA screening: shoes and belts on; liquids in bottles in bags. WASHINGTON – America is on the brink of a historic travel surge…
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Low ADR isn’t the disease—it’s a symptom. | Jeremy Wells
Low ADR isn’t the disease—it’s a symptom. And too many hoteliers keep treating it like the actual problem. Push harder on sales… Tweak dynamic pricing… Add a clever campaign or some fancy new tech… Sure, these might help in the short term. But they’re band-aids. Not a cure. It’s like taking ibuprofen for heart failure.…