Jour : 4 juillet 2025
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I was thinking about this over the weekend – just how much extra effort it now takes to simply buy things. | Luke Reed
I was thinking about this over the weekend – just how much extra effort it now takes to simply buy things. We’re told technology makes life easier. Faster. Smarter. More efficient. But has it really? 🛒 Self-checkouts – Now you scan, bag, and pay. No help. No conversation. No discount for doing the cashier’s job.…
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How to migrate your PMS with confidence: a guide to going live with Mews
Traditional wisdom will tell you that switching your hotel’s Property Management System (PMS) is about the most painful thing a hotelier can do. Your team is busy. Your property never closes. And the system you’re replacing is tightly woven into the fabric of your day-to-day operations. But here’s the thing: migration doesn’t need to be…
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Tens of Thousands of AI Users Now Believe ChatGPT Is God
A growing number of tech users now believe that AI is God. They think they are accessing “the secrets of the universe through ChatGPT,” warned journalist Miles Klee last month. Do you think this is a tiny fringe of lunatics? No, not in the least. Just five days ago, the moderator of a pro-AI Reddit…
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Fish Food 650: Have we got personalisation all wrong?
Flipping the personalisation lens, taste in the age of AI, why systems trump goals, 300 Cannes entries, and a remarkable AI philosopher This week’s provocation: VRM, adaptive media and AI Imagine this – It’s 7:12 a.m. and your phone pings. It’s your own AI agent asking if you’d like a summary of the day’s news…
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Diary of a Brand: A24
Turning an indie movie studio into a multibillion dollar brand “I really like those guys. They don’t have the personality of movie executives.” Director Sofia Coppola on A24 A24 is building a new kind of movie studio. The indie studio behind critically acclaimed films Moonlight, Uncut Gems, and Everything Everywhere All at Once has built…
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MCPs: Value Creation, Capture, and Destruction—Lessons from the API Era
Why Most MCP Startups Will Die (and Who Won’t)MCPs and the API ParallelWhen Anthropic launched the Model Context Protocol (MCP) in late 2024, it struck a chord across the developer community. At last, a solution to the spaghetti mess of AI integrations. MCP proposed a clean, standardized way for AI systems to communicate with external…
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Creating a Culture of Welcome: How We Engaged Employees to Delight Guests – Edward Mady
Josiah: One of the things I’ve been fascinated to explore on this show is what it takes to welcome people well, because the first moments of interacting with a guest often set the tone for the rest of their time with you. But as a hospitality leader, you need to think about more than just…
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Your Property Super-Power When the Market Turns Upside-Down
When the phone’s ringing off the hook and bookings are pouring in, revenue management feels like a joy ride. But what happens when things don’t go as planned? Flash floods, runaway inflation, or a sudden shift in the weather… That’s exactly when a Revenue Management System (RMS) like RoomPriceGenie really proves its value. It’s not…
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“Book Direct” means nothing if you don’t give them a reason. | Eduard Ruppel 爱德华
“Book Direct” means nothing if you don’t give them a reason. We’ve audited dozens of boutique hotel websites. And 98% of them make the same mistake: They want direct bookings… But they never tell the guest why they should book direct. There’s no clear section. No compelling benefits. No visible reason to skip the OTAs.…
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The Demographic Flip | Philippa Wagner
The Demographic Flip The demographic flip is here.(If you have been at any of the events I have spoken at recently you know its a big topic of mine!) In 2024, for the first time globally, people over 65 outnumbered those under 15. And according to the World Health Organisation this number will double in…
