Jour : 15 mai 2025
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6,000 travelers share how technology can transform their journeys
Travel is more than getting from point A to point B—it’s about the entire journey. It begins with choosing a destination, continues through the factors that shape booking decisions, and evolves with every experience on the road. Travel is driven by curiosity, shaped by connection, and remembered through the moments that leave a lasting impact.…
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Stayntouch to Showcase Award-Winning Cloud PMS and New Grab-and-Go Kiosk at HITEC Indianapolis 2025
Indianapolis, Ind. – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announces its participation in HITEC 2025, set to take place from June 16-19 in Indianapolis. Coming off its recognition as “Hotel PMS of the Year” by the 2025 TravelTech Breakthrough Awards, Stayntouch will highlight its latest innovations, including…
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108 – Airbnb 2025: What stood out
Last week I received a print magazine from HospitalityOn where they published my article about the PMS wars. There’s something special with paper magazines. Somehow just feels less temporary. Best, Martin Sponsored by Klairhaus. Support the newsletter, treat someone to great office gadgets. Klarna famously moved a lot of their customer support to AI, talking…
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The Reality of Group Business & Events – Ben Wolff
In this episode, Ben Wolff, co-founder and developer ofOneraand CEO ofOasi, shares his experiences with engaging groups and events in the hospitality industry. Connect with Ben: See our other episodes with Ben: A few more resources: If you found this episode interesting or helpful, send it to someone on your team so you can turn…
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HFTP Announces 2025 Inductees to the Hospitality Technology Hall of Fame: Bruce Bensetler and Luis Segredo
Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce two champions of hospitality technology, Bruce Bensetler and Luis Segredo, as the 2025 HFTP International Hospitality Technology Hall of Fame inductees, both recognized for driving the development of game-changing technology solutions that have improved hospitality operations and strategy. Bensetler is the founder and CEO of…
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Airbnb on becoming the perfect concierge
How the platform’s shift from bookings to full-service travel could reshape guest expectations – and what it means for hotels May 15, 2025 Airbnb CEO Brian Chesky has unveiled a bold new vision: transforming Airbnb from a booking platform into the “perfect concierge” — a one-stop solution that combines accommodation with on-demand lifestyle services such…
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Why AI falls short on personalization in hospitality
Despite its speed and efficiency, AI often lacks the emotional intelligence guests crave – and that gap could cost hotels loyalty and revenue May 15, 2025 As hospitality businesses increasingly adopt AI to address operational pressures like staffing shortages and rising guest expectations, one critical shortfall has emerged: AI struggles with genuine personalization. While the…